SOUVANNA V
Sydney,NSW
Summary
Customer service professional with over 20 years experience in retail banking and 4 years experience working in 5 star Hotel environment. My best qualities would be my extensive experience working in high pressure working environment dealing with customers.
Overview
32
32
years of professional experience
Work History
Housekeeping Room Attendant
Silk Hospitality
Sydney
06.2020 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Customer service representative
Commonwealth bank
Sydney
01.2000 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer service representative
Addecco
Sydney
06.1997 - 01.2000
Bartender
Opera house
Sydney
12.1992 - 01.1996
Education
Bachelor of Commerce -
University of Sydney
12.1992
Hsc -
Malvina high school
12.1987
Skills
- Customer service Expert
- Working under pressure Expert
- Dealing with difficult customers Expert
- Computer skills Expert
- Cash handling Expert
- Sales Expert
References
References available upon request
Hobbies and Interests
Beach, swimming, eating out at restaurant, live music, tennis, squash, golf
Timeline
Housekeeping Room Attendant
Silk Hospitality
06.2020 - Current
Customer service representative
Commonwealth bank
01.2000 - 12.2019
Customer service representative
Addecco
06.1997 - 01.2000
Bartender
Opera house
12.1992 - 01.1996
Bachelor of Commerce -
University of Sydney
Hsc -
Malvina high school