Souvenir Mahasay
Sydney,Australia
Summary
A highly motivated sales associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased sales & elevating the company profile with the target market.
Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contacts and diplomatic in communication with the customer to build long-term and productive relationships
Overview
12
12
years of professional experience
Work History
Sale Consultant
Focus On Furniture
07.2024 - Current
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
- Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
- Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
- Managed inventory levels to ensure adequate stock availability for customer needs while minimizing excess inventory costs.
- Provided training and mentorship to new sales associates, sharing best practices and fostering a collaborative team environment.
- Effectively resolved customer complaints or issues related to product quality or delivery delays, maintaining high levels of satisfaction.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
CASUAL
Mecca Brand
10.2023 - Current
- Completed required paperwork within anticipated timeframes
- Acted as brand ambassador by upholding brand values and promoting positive company image to customers
- Notified customers of order and delivery changes in advance
- Prepared communications on specific topics for distribution to external customers
- Monitored product samples and maintained clean and engaging showroom displays
- Engaged in product knowledge training sessions to stay updated on latest features, benefits and promotions
- Utilized effective communication and persuasion skills to upsell and cross-sell products
- Researched and acquired product knowledge expertise in assigned product categories
STORE MANAGER
124 Shoes
01.2016 - 06.2024
- Track inventory and order merchandise and supplies according to corporate guidelines to maximise sales and maintain store appearance
- Introduced a new way of approaching customers and inquiring about their purchase history that led to rise in customer satisfaction
- Developed opening and closing procedures and daily operations, including cash handling and inventory count
- Implemented business strategies, increasing revenue and effectively targets new markets
- Achieved sales goals25% of the time by reaching out to customers to offer new products
- Provided training, mentoring and feedback to associates
- Handled customer complaints and resolving the issues for95% customer satisfaction
- Used Microsoft Words/Excel to develop client orders & inventory tracking spreadsheets
- Maximized sales by encouraging add on purchases at the register, increasing sales by15% each year
- Promote collaboration with external brands
ASSISTANCE MANAGER
Aquila
01.2015 - 01.2016
- Drive sales, profit, and productivity by ensuring the achievement of all targets as set out by the business
- Interacted well with customers to build connections and nurture relationships
- Exceeded monthly store sales goals10 month in a row
- Supervised team of six to eight staff monthly base
- Achieved to be top national store in Australia ranking for1 year
SALES ASSISTANT
Politix
01.2013 - 01.2015
- Drive sales, profit, and productivity by ensuring the achievement of all targets as set out by the business
- Developed knowledge and customer education strategies for products to offer recommendations based on customers style, preferences, and personalities
- Achieved personal weekly budget
- Store presentation/ Visual merchandising (set up windows/promotions/sales strategies)
Education
ADVANCE DIPLOMA INTERIOR DESIGN -
CATC
BUSINESS COMMERCE - undefined
NSW TAFE
01.2010
Skills
- Sales
- Verbal communications
- Leadership
- Problem Solving
- Collaborative
- Inventory Management
- Advertising and marketing
- Operations Management
- Team Collaboration
- Proficient in Microsoft Office
Timeline
Sale Consultant
Focus On Furniture
07.2024 - Current
CASUAL
Mecca Brand
10.2023 - Current
STORE MANAGER
124 Shoes
01.2016 - 06.2024
ASSISTANCE MANAGER
Aquila
01.2015 - 01.2016
SALES ASSISTANT
Politix
01.2013 - 01.2015
BUSINESS COMMERCE - undefined
NSW TAFE
ADVANCE DIPLOMA INTERIOR DESIGN -
CATC
Similar Profiles
Bruna Cristina SantanaBruna Cristina Santana
Sales Consultant at Focus On FurnitureSales Consultant at Focus On Furniture
Rebecca MoutienRebecca Moutien
Retail Sales Consultant at focus on furnitureRetail Sales Consultant at focus on furniture
Dillon FoxDillon Fox
Retail Salesman at Focus On FurnitureRetail Salesman at Focus On Furniture