Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sou Y Ly

6 Daphne Walk, Clyde,VIC

Summary

Highly organised, proactive and punctual with team-oriented mentality. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level problem solver position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Inbound Problem Solver

Amazon
11.2023 - Current
  • Identified trends in inbound issues, collaborating with the team to develop proactive strategies for addressing recurring problems.
  • Utilized advanced problem-solving techniques to address unique customer concerns, often finding creative solutions that exceeded expectations.
  • Actively participated in ongoing training programs focused on enhancing problem-solving skills and staying current with industry trends.
  • Conducted thorough research on complex issues before proposing solutions, ensuring accuracy in the information provided.

Inbound Stower

Amazon Robotics
02.2022 - 11.2023
  • Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
  • Improved warehouse organization by accurately stowing inbound items in designated locations.
  • Ensured accurate inventory counts by diligently scanning and recording all incoming products.
  • Separated damaged items from functional ones before placing on shelves.
  • Participated in regular team meetings to discuss operational improvements and share best practices for efficient stowing processes.
  • Maintained high standards of cleanliness in the warehouse, promoting overall operational efficiency.

Parcel Sorter

DHL Express
08.2022 - 08.2023
  • Minimized package damage by carefully handling fragile items during the sorting process.
  • Collaborated with team members for seamless handoffs of sorted parcels, improving overall workflow.
  • Assisted in training new employees on proper sorting techniques, contributing to a more efficient workforce.
  • Maintained a clean and organized work environment, reducing potential hazards and increasing productivity.
  • Addressed customer inquiries regarding parcel status with professionalism and accuracy, maintaining excellent customer satisfaction rates.
  • Operated conveyor belts and other machinery safely and efficiently, maximizing productivity while minimizing downtime due to equipment malfunctions.
  • Supported fellow sorters as needed with additional tasks such as loading or unloading trucks, promoting a cohesive and supportive team environment.
  • Ensured timely deliveries by swiftly and accurately sorting parcels according to priority levels.

Parcel Sorter

Australia Post
08.2021 - 07.2022
  • Minimized package damage by carefully handling fragile items during the sorting process.
  • Collaborated with team members for seamless handoffs of sorted parcels, improving overall workflow.
  • Assisted in training new employees on proper sorting techniques, contributing to a more efficient workforce.
  • Maintained a clean and organized work environment, reducing potential hazards and increasing productivity.
  • Assisted in maintaining accurate records of parcel sorting activities, providing reliable data for management to analyze and make informed decisions.
  • Utilized barcode scanners for accurate tracking and updating of parcel information in the database.

Cashier

One Dollar World
01.2018 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Waitress Trainee

Super Dish Chinese Restaurant
05.2017 - 12.2017
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Education

High School Diploma -

Cabramatta High School
Cabramatta NSW
10.2019

Skills

  • Problem Analysis
  • Assertiveness
  • Data Interpretation
  • Material Handling
  • Communication skills
  • Computer Skills
  • Calm Under Pressure
  • Hardworking
  • Physical Fit and durable
  • Highly responsible
  • Highly focusing and attention to details
  • Pallet Jack Operation
  • Customer Service

Languages

Cambodian
Professional Working
Chinese (Mandarin)
Limited Working
English
Limited Working

Timeline

Inbound Problem Solver

Amazon
11.2023 - Current

Parcel Sorter

DHL Express
08.2022 - 08.2023

Inbound Stower

Amazon Robotics
02.2022 - 11.2023

Parcel Sorter

Australia Post
08.2021 - 07.2022

Cashier

One Dollar World
01.2018 - 08.2021

Waitress Trainee

Super Dish Chinese Restaurant
05.2017 - 12.2017

High School Diploma -

Cabramatta High School

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Sou Y Ly