Sowjanya Katta

• Managed projects from inception through completion, consistently delivering on-time and within budget constraints.
• Developed high-quality documentation, providing clear guidance for future system enhancements and maintenance.
• Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success.
• Led workshops aimed at increasing employee proficiency in key software applications, resulting in higher productivity levels overall.
• Served as a central reference and information source for logistics projects, providing guidance and assistance in decision-making processes.
• Took a lead role in deploying functional solutions, including creating and adopting system test plans specific to logistics systems, including the Trans-Bass Activity software.
• Developed clear functional specifications for logistics system developers, incorporating data and process modelling techniques.
• Collaborated significantly in the development of a web application for a project in collaboration with the government of the Philippines, ensuring alignment with government standards and requirements.
• Identifying to develop operational systems for logistics operators and investigating visibility of complete
  supply chain for Trans-Bass activities, ANALYSING business processes, REPORTING the procedures and work
  practices.
• Head of project management for top notch clients using project management plans principles and
  techniques, to ensure smooth onboarding.
• Testing technical and functional features to implement production system at User Acceptance Testing (UAT)
  for acceptable quality and integrity check.
• Develop Business Analysis Model and Analyse Complex Databases for Tendering processes.
• Report Linehaul revenue costs and resources using business intelligence tools to perform data and process
  modelling on a fortnightly basis.
• Schedule meetings and introduce various supply chain partners to management for active participation in
  the transforming industry.

•Engaged in user support interactions via telephone, chat, and email platforms.
• Entered service tickets into incident tracking system (Service Pro Ticketing) to facilitate faster
problem identification and resolution.
• Identified system hardware, network infrastructure and connectivity issues that prevented execution
of user-initiated tasks.
• Diagnosed and resolved user system functionality issues to enable completion of desired operations.
• Resolved common user concerns by utilizing preset issue resolution scripts.
• Configured hardware, devices, and software to set up workstations for employees.
• Patched software and installed new versions to eliminate security problems and protect data.

• Delivered comprehensive training sessions for new IT service desk analysts, ensuring rapid onboarding and adherence to company standards.

• Established strong working relationships with internal stakeholders, fostering collaboration and improving overall IT service delivery.

• Developed knowledge base materials to facilitate self-service options, reducing overall ticket volume and allowing the team to focus on critical issues.

• Resolved malfunctions with systems and programs through troubleshooting.
• Investigated and addressed system issues to enhance usability and improve functionality.
• Oversaw installation of software programs and hardware systems to meet requirements.
• Participated in internal audits regarding quality management system.
• Organized system infrastructure documentation and operating procedures, strengthening controls, and
enhancing overall performance.
• Planned and conceived computer systems using information engineering, data modelling and structured
analysis.
• Developed flowcharts and diagrams to describe and lay out logical operational steps.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.