Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

SOWJANYA RAMIREDDY

Melbourne,VIC

Summary

Highly motivated accounting professional with experience in accounts payable, accounts receivable, bank reconciliations, data entry and general ledger transactions, and general administration tasks. Good communicator who has demonstrated a high degree of initiative and self-motivation. Reliable with the ability to maintain high standard of work under pressure. Reliable Cleaning Team Leader with background in managing cleaning operations and coordinating teams. Strengths include efficient time management, effective communication skills, and keen attention to cleanliness standards. Previous roles have involved successfully implementing new cleaning procedures for improved efficiency and quality control.

Overview

15
15
years of professional experience

Work History

Cleaning Team Leader

Tradeflex
Melbourne, VIC
12.2023 - Current
  • Developed and maintained a positive working environment for all team members.
  • Created detailed instructions for how to use various pieces of equipment safely and effectively.
  • Provided guidance to cleaners on proper cleaning techniques and procedures.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Ensured that all safety protocols were followed during cleaning operations.
  • Delegated work to staff, setting priorities and goals.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Planned daily tasks for each cleaner as well as long-term goals for the team as a whole.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Performed routine maintenance checks on all equipment used by cleaners.
  • Resolved conflicts between team members efficiently and professionally.
  • Worked closely with management to develop strategies for improving efficiency within the cleaning department.

Customer Service Representative

Coles
Melbourne, VIC
11.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Supported sales team members to drive growth and development.
  • Answered customer inquiries via phone, email, and chat.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed strong customer relationships to encourage repeat business.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Excelled in exceeding daily credit card application goals.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Mentored junior team members and managed employee relationships.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Assistant Accountant (Part-time)

Oasis Corporation PVT LTD
05.2022 - Current
  • Company Overview: leading importers and distributors of food products in all states of Australia
  • Prepare sales invoices and customer statements; communicate with clients to collect money
  • Prepare Balance sheet reconciliations
  • Generate product codes for order processing and maintain general ledger
  • Manage intercompany transactions
  • Assist with payroll procedures
  • Prepare spreadsheets on key deliverables
  • Other ad-hoc duties required by the manager
  • Leading importers and distributors of food products in all states of Australia

Site Supervisor

Millennium
Melbourne, VIC
12.2022 - 11.2024
  • Assist in the training of all commercial cleaning associates, ensuring that as per the standards of the company’s policy
  • Maintaining associate’s work schedules daily basis with efficiency
  • Ensure all the associates have cleaning supplies and knowledge of how to use them
  • Maintain control of establishment keys in accordance with departmental procedures and customer security
  • Set a constant example to all associates in dress and behavior, ensuring all associates are adhering to grooming and conduct standards

Site Supervisor (Former Role)

ISS FACILITY SERVICES
03.2018 - 11.2022
  • Recruit and guide new hires about cleanliness and basic repair tasks
  • Create a shift roster for the staff
  • Manage the paysheet of the personnel
  • Negotiate with the vendors and restock the essential supplies
  • Administrative tasks and security procedures on a daily basis
  • Capable of delegating tasks and making decisions
  • Highly developed communication skills, both written and oral, familiar with giving instructions and explanations
  • Recommend or arrange for additional services required such as painting, repair work, renovations or replacement of furnishings and equipment

Sales Associate

Vodafone
Oakleigh, VIC
07.2016 - 12.2018
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed credit card transactions quickly and securely.
  • Greeted customers to determine wants or needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Provided accurate information about products, prices and services.
  • Worked with fellow sales team members to achieve group targets.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Engaged customers in friendly, professional dialogue to determine needs.

Junior Accountant

SRI ADITYA INFRASTRUCTURE PVT LTD
01.2010 - 12.2010
  • Efficiently process supplier invoices, issue sales invoices, and maintain an up-to-date system
  • Open and assign new supplier and customer accounts
  • Communicate and coordinate the supplier approval process with relevant managers
  • Generate Accounts payable and receivable reports and resolve any problems
  • Efficiently collect money from customers and solve any issues of suppliers
  • Perform bank reconciliations
  • Assist with month-end tasks and other administrative tasks

Education

Master of Professional Accounting -

Charles Sturt University
01.2019

Graduate Diploma in Accounting -

Charles Sturt University
01.2018

Bachelor of Business Management -

India
01.2014

IPCC level -

Chartered Accountants of India
01.2011

Skills

  • Digital skills
  • Accounting systems
  • Xero
  • MYOB
  • Tally ERP9
  • Microsoft office
  • Word
  • Outlook
  • Excel (VLOOKUP, Pivot, charts)
  • Quick & active learner
  • Extensive Customer service
  • Attention to detail
  • Time management
  • Accounts receivable and payable
  • Book-keeping
  • Maintaining general ledger
  • Reconciliations
  • Communication
  • Problem solving
  • Chemical handling
  • Green cleaning techniques
  • Health and safety compliance
  • Strong leadership

Accomplishments

  • Current Victorian Driver’s License
  • Comply with Victorian Government COVID19 vaccination policy
  • Immediately available
  • Maintained accuracy in invoice processing and reduced the customer outstanding to the lowest level of company’s history.
  • Selected as the employee of the year for the quick learning and customer support.

References

Available upon request

Timeline

Cleaning Team Leader

Tradeflex
12.2023 - Current

Site Supervisor

Millennium
12.2022 - 11.2024

Customer Service Representative

Coles
11.2022 - Current

Assistant Accountant (Part-time)

Oasis Corporation PVT LTD
05.2022 - Current

Site Supervisor (Former Role)

ISS FACILITY SERVICES
03.2018 - 11.2022

Sales Associate

Vodafone
07.2016 - 12.2018

Junior Accountant

SRI ADITYA INFRASTRUCTURE PVT LTD
01.2010 - 12.2010

Master of Professional Accounting -

Charles Sturt University

Graduate Diploma in Accounting -

Charles Sturt University

Bachelor of Business Management -

IPCC level -

Chartered Accountants of India

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