Sowjanya Shobha Tirunagary
Wheelers Hill,VIC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Front Desk Medical Receptionist
Capital Radiology
07.2021 - Current
- Managed office logistics by scheduling appointments, maintaining files, and collecting payments
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Contacted hospitals to confirm patient's medical histories and prevent inaccurate diagnoses and treatments
- Desirable knowledge of Medical Terminology, Australian Coding standards, and Data Entry.
- Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for Radiologists from medical facilities, Specialists, and GP.
- Managed over 60-70 calls per day and over 50 online requests from patients.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Placed new supply orders, managed inventory and restocked clerical spaces
Education
Certification Course - ICD 10 AM 12th Edition
IHACPA
Melbourne, VIC05.2023
Certification IV in Clinical Coding -
TAFE
NSW, AUSTRALIA10.2019
Certification - Emergency Life Support Certificate
Allen's Training Pvt Ltd
Melbourne, VIC07.2022
Certification - Cardiopulmonary Resuscitation
Allen's Training Pvt Ltd
Victoria07.2022
Bachelor of Pharmaceutical Sciences - Pharmacy
Jawaharlal Nehru Institute
India06.2012
Skills
- ICD 10 AM, HCPCS, CPT
- Organization
- Time Management
- Planning and Coordination
- Attention to Detail
- Active Listening
- Teamwork
- Collaboration
- Self-Motivated
- Decision Making
- Analytical and Critical
- Thinking
- Written Communication
- Multitasking Abilities
- Good Telephone Etiquette
- File Management
- Clerical Support
- Adaptable and Flexible
- Call Transfers
- Data Entry Software
- Advising Patents
- Office Supplies and Inventory
- Medical Recordkeeping
- Schedule Patients
- Multi Tasking
Timeline
Front Desk Medical Receptionist
Capital Radiology
07.2021 - Current
Certification Course - ICD 10 AM 12th Edition
IHACPA
Certification IV in Clinical Coding -
TAFE
Certification - Emergency Life Support Certificate
Allen's Training Pvt Ltd
Certification - Cardiopulmonary Resuscitation
Allen's Training Pvt Ltd
Bachelor of Pharmaceutical Sciences - Pharmacy
Jawaharlal Nehru Institute
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