Sowji Nekkalapudi
Melbourne
Summary
Passionate and a quick learner contributing to team success through hard work,punctuality and dedication.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Energetic individual offering outstanding telephone etiquette.
Results-Driven enthusiast committed to demonstrate consistent performance and dedication to excellence.
An everyday student willing to learn new skills and knowledge.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Wyndham Private Medical Centre
07.2018 - 11.2018
- Greeted Guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Scheduled office meetings and client appointments for staff teams.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Completed all tasks in compliance with company policies and procedures.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages
Customer Service Representative
HCL
02.2010 - 06.2010
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Certified Coach
Self Employed
06.2020 - Current
- Motivated individuals to become stronger, more agile, and more effective through simple habits and self-care.
- Encouraged individuals to cultivate a strong personality by using applied positive psychology- what happens when things go right.
- Evaluated individual knowledge, skills, and strengths and helped self identify the right positions to maximize talent areas.
- Help become strong leaders, navigate office politics, and achieve professional dreams.
- Help conquer emotions that cause procrastination, emotional spending, and self-sabotage.
- Helping identify real potential through gaining clarity on '3W' questions
- Shelf knowledge to SELF-knowledge journey
- Mirror experiment to amplify self-worth
- Certified DISC Behavioural Analysis Trainer helping people identify their personality style to overcome their shortcomings and design a clear path for personal and professional growth
- How to fix price tag for one's worth by attitude adjustment technique
Volunteer
AIMA
05.2022 - Current
- Represented the organization positively and professionally while providing the community with much-needed services.
- Assisted with special events and programs
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Coordinated food,clothing and household items for disadvantaged individuals and families.
- Used strong interpersonal communication skills to convey information to others.
- Supported by helping with organization and planning for a smooth running event.
Teacher's Aide
Truganina P-9 College
04.2018 - 11.2022
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Assisted teachers with supervision and care of group of 5 children.
- Quickly learned new skills and applied them to daily tasks,improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect,friendliness and willingness to help wherever needed.
Education
Master of Science - Computers
Jawaharlal Nehru Technological University
VJA,INDIA07.2009
Skills
- Problem Anticipation and Resolution
- Flexible and Adaptable
- Multitasking Abilities
- Active Listening
- Building Relationships
- Adaptability and Dependability
- Professional Relationships
- Organization and Time Management
- Strategies For Handling Conflicts
- Attention To Detail and Managing Reception
- Client relations strength
Certification
- Maxwell Leadership Certified Trainer,Coach,Facilitator 2022 (Specializes In Leadership & Mindset)
- Maxwell Certified DISC Behavioural Analysis Trainer 2021(Specializes in Profile Assessment For Personal & Professional Growth)
- John Maxwell Team Youth Guide 2022 (Specializes In Helping Youth Learn Attitudes,Competencies,Values & Social Skills For A Successful Adulthood)
Timeline
Volunteer
AIMA
05.2022 - Current
Certified Coach
Self Employed
06.2020 - Current
Front Desk Receptionist
Wyndham Private Medical Centre
07.2018 - 11.2018
Teacher's Aide
Truganina P-9 College
04.2018 - 11.2022
Customer Service Representative
HCL
02.2010 - 06.2010
Master of Science - Computers
Jawaharlal Nehru Technological University
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