Sowmya Guda

• Maintained strict confidentiality with all personal data as per company guidelines.
• Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
• Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
• Enhanced customer satisfaction by resolving complex claims issues in timely manner.
• Demonstrated high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
• Interacted with clients and employees, which helped cultivate positive working relationships.
• Participated in ongoing training programs to stay current on industry developments and maintain strong understanding of relevant laws and regulations affecting claims process.
• Provided exceptional customer service by promptly addressing inquiries from policyholders, agents, and other stakeholders regarding status of their claims.
• Continuously sought opportunities to streamline workflows and implement process improvements within claims department, resulting in increased efficiency and productivity levels.
• Directed claims negotiations within allowable limit and supported successful litigations for advanced issues.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
• Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.

• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Utilized CRM software to manage client information, track leads, and monitor sales progress.

• Provide support for HR professionals in on boarding of new employees, Travel letters, Payroll administration, handling vacation database, exit formalities and another member of th HR team.

• Assist employees at all PAREXEL locations in North America with any questions and issues th have relating to HR operations.

• Validate information, ensuring that all information is correct in HR systems (Oracle).
• Escalation issues as needed.
• Maintain a positive, results orientated work environment, building partnerships and modelling teamwork, communicating to the team in an open, balanced, and objective manner.
• Actively manage timelines, quality and delivery of tasks and related documentation
• Worked in remote team environment.
• Own and drive Knowledge Management including all Ops Centre internal documentation and related HR Portal content.
• Employee Database Management
• Exposure to North America Tuition Reimbursement process.
• Handling HR queries on policies.
• Administration of Hires, Terminations, Transfer and Changes

• Streamlined HR processes by implementing efficient workflows and reducing paperwork.
• Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
• Managed employee recognition programs, celebrating individual and team accomplishments to encourage continued excellence in performance.
• Facilitated open communication channels between employees and management to promote positive workplace culture.
• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
• Provided updates on HR policy changes to employees to satisfy compliance and state laws.