Sowmya Guda
Melbourne,Australia
Summary
Results-driven Recruitment Support professional with 7+ years of experience across agency-style recruitment support, HR operations, Customer Service and high-volume candidate and stakeholder management. Strong exposure to candidate screening, interview coordination, onboarding, compliance, and client servicing. Adapt to working in fast-paced environments and supporting recruiters to meet tight hiring deadlines. Known for strong communication skills, attention to detail, and a proactive, service-oriented approach.
Overview
9
9
years of professional experience
Work History
Customer Service Representative (Claims)
AIA
Auckland, New Zealand
04.2023 - 11.2024
- Managed high-volume, sensitive cases while maintaining strict confidentiality and compliance.
- Reviewed and validated documentation with high accuracy-skills transferable to resume screening and compliance checks.
- Communicated clearly with stakeholders to resolve complex issues efficiently.
- Maintained detailed case records and adhered to regulatory and organizational policies.
- Identified workflow improvements, increasing team efficiency and turnaround times.
Recruitment Coordinator
Vodafone
Auckland, New Zealand
04.2018 - 01.2021
- Supported high-volume recruitment across retail roles by coordinating interviews, assessments, and candidate communications.
- Acted as a key liaison between candidates, recruiters, and hiring managers to ensure a smooth recruitment process.
- Screened resumes and conducted initial candidate checks to assess role suitability and availability.
- Scheduled interviews, managed interview feedback, and updated candidates throughout the hiring lifecycle.
- Maintained accurate candidate records and recruitment activity in ATS/CRM systems.
- Supported offer administration, contract generation, and pre-employment checks.
- Assisted with onboarding coordination including documentation, system access, and induction scheduling.
- Supported workforce planning by tracking vacancies, start dates, and recruitment progress.
- Contributed to positive candidate experience through timely communication and follow-ups.
HR Executive
PAREXEL
Hyderabad, India
04.2016 - 12.2017
- Supported recruitment and HR teams with high-volume onboarding and employee lifecycle administration.
- Coordinated onboarding documentation, contracts, payroll inputs, and system updates for new hires.
- Acted as a point of contact for candidates and employees regarding HR and recruitment-related queries.
- Maintained accurate candidate and employee records in Oracle HR systems, ensuring compliance.
- Supported recruitment timelines by managing documentation, escalations, and internal coordination.
- Contributed to knowledge management and HR portal content used by recruiters and HR teams.
HR Executive
Polaris
Hyderabad, India
09.2015 - 04.2016
- Assisted agency-style recruitment activities including candidate screening, interview scheduling, and reference checks.
- Conducted initial candidate interactions to assess suitability and availability.
- Supported offer processes including salary discussions, documentation, and pre-employment checks.
- Managed multiple open roles simultaneously while meeting strict hiring timelines.
- Ensured recruitment compliance with HR policies and local employment regulations.
- Supported recruiters and hiring managers with end-to-end recruitment administration.
Education
MBA -
Osmania University
Hyderabad12.2013
Bachelor of Commerce -
Osmania University
Hyderabad12.2010
Skills
- ATS & CRM Systems (Workday, Oracle)
- Microsoft Office (Word, Excel, Outlook)
- Strong communication skills
- Attention to detail
- Proactive
- Service-oriented approach
- Recruitment Campaign Execution
- SLA & Timeline Management
- SLA & Timeline Management
- Interview scheduling
Timeline
Customer Service Representative (Claims)
AIA
04.2023 - 11.2024
Recruitment Coordinator
Vodafone
04.2018 - 01.2021
HR Executive
PAREXEL
04.2016 - 12.2017
HR Executive
Polaris
09.2015 - 04.2016
MBA -
Osmania University
Bachelor of Commerce -
Osmania University