Sowmya Kothagandla
Sydney,NSW
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.
Overview
3
3
years of professional experience
Work History
Customer Service
BP
Westmead, NSW
08.2023 - Current
- Collaborated with others to discuss new opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost-savings by developing functional solutions to problems.
Content Moderator
accenture
Hyderabad, Telangana
07.2021 - 12.2021
- Oversaw artwork, layout and printing, adhering to deadlines and budget requirements.
- Consulted with management and editorial staff regarding placement and story development.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
- Edited digital images lightly or with advanced techniques to create desired effects.
- Investigated complaints regarding inappropriate or offensive material.
- Proofed copy to detect and correct errors in spelling, punctuation and syntax.
- Reviewed and approved proofs submitted by composing room prior to production.
- Conferred with authors regarding changes in content, style or publication.
- Monitored user-generated content for violations of community standards.
Education
Master of Information Technology - Information Technology
Victorian Institute of Technology
Sydney, NSW09-2025
BBA - Finance
Avinash College of Commerce
India07-2020
Skills
- Quality Control
- Customer Service
- Account Management
- Database Management
- Customer Relationship Management (CRM)
Languages
English
Professional
Telugu
Professional
Hindi
Professional
Affiliations
Young professional with great interpersonal skills, some light experience in service jobs and basic customer-business interactions. Freshly graduated, but with existing skills from part-time work, social projects, college initiatives and numerous extracurricular activities. Determined to be an asset to any customer service team by providing positive experiences and impressions for clients. Possess certificates from acting classes, conflict resolution seminars. Familiar with CRM systems, confident pc user.
Timeline
Customer Service
BP
08.2023 - Current
Content Moderator
accenture
07.2021 - 12.2021
Master of Information Technology - Information Technology
Victorian Institute of Technology
BBA - Finance
Avinash College of Commerce
Similar Profiles
JORGE MAGANA-GARCIA JR.JORGE MAGANA-GARCIA JR.
Lead Facility Technician at BPLead Facility Technician at BP
Umesh BarapatreUmesh Barapatre
Head of Collaboration Platforms & Intelligent Workplace at bpHead of Collaboration Platforms & Intelligent Workplace at bp
MOHIUDDIN AHMED MOHAMMEDMOHIUDDIN AHMED MOHAMMED
Customer service at BPCustomer service at BP
Emin MustafaEmin Mustafa
Stand-in Maintenance Team Leader at BPStand-in Maintenance Team Leader at BP
Raj PatilRaj Patil
Relationship Manager at Kotak Mahindra Bank LtdRelationship Manager at Kotak Mahindra Bank Ltd