Summary
Overview
Work History
Education
Skills
Licenses And Permits
Personal Information
Attributes
Timeline
Generic

Sowmya Tumkur Shantharam

Quakers Hill,NSW

Summary

Accomplished IT professional with 12 years of experience in banking and financial services, strategically transitioning towards Project Management and Delivery Management roles. Proven expertise in leading T24 project lifecycles, coordinating diverse onshore/offshore teams and managing key client relationships to ensure successful, on-time project delivery. Leverages strong technical foundations in Agile, DevOps and core banking systems to drive solution implementation, enhance operational efficiency and achieve strategic business objectives. A PRINCE2 7 certified committed to impactful leadership and continuous professional growth.

Overview

12
12
years of professional experience

Work History

SENIOR TECHNICAL CONSULTANT / DELIVERY LEAD

Temenos Australia Pty Ltd
Sydney, NSW
11.2023 - 04.2025
  • Led the delivery of T24 implementation modules, coordinating with offshore development, internal delivery and client deployment teams for successful project execution.
  • Served as the primary client contact for issue management, expertly addressing concerns related to T24 payments, CRS reporting and clearing/settlement processes.
  • Managed Business-As-Usual (BAU) support for T24 systems, prioritising critical issue resolution through direct client engagement, reducing recurring incidents by 15%.
  • Oversaw project activities within an Agile framework, leveraging JIRA and Azure DevOps for tracking and resolving over 200 issues for payment system projects.
  • Directed a remediation team of 5 developers to maximise operational efficiency, achieving a 25% improvement in system performance metrics.
  • Formulated and deployed 10+ RESTful T24 services for Westpac and Cuscal clearing systems, improving processing speed by 20%.
  • Facilitated seamless integration of third-party tools (Design Studio, SOAP UI, POSTMAN) with T24, enhancing development and testing capabilities.
  • Authored and maintained over 50 comprehensive technical documents for T24 projects, ensuring quality, accuracy and adherence to standards.
  • Resolved 100+ card-related issues by optimising API communication with a third-party Card Management Team, enhancing operational efficiency by 30%.
  • Engineered and implemented 5 new T24 database tables for Westpac payment files, reducing manual intervention by 40%.
  • Led integration of 8 critical web APIs for card transactions, reducing settlement times by 15%.
  • Composed and deployed 12 T24 Core modules for financial reporting, improving data accuracy and report generation speed by 25%.

SENIOR TECHNICAL CONSULTANT

Techmill's Australia Pty Ltd
Sydney, NSW
12.2016 - 10.2023
  • Led technical consultations and project delivery for multiple banking clients, focusing on T24 solution design, customisation and payment system integration.
  • Directed cross-functional project teams (10+ members, including offshore resources and teams of up to 8 technical analysts) through all software development life cycle phases.
  • Spearheaded project planning, defined technical requirements and orchestrated team workflows for T24 interface development and system upgrades across 7+ offshore/onsite projects.
  • Managed stakeholder communications (business users, technical teams, vendors) across diverse geographies, ensuring timely and compliant project delivery for 5+ major banks.
  • Guided and mentored junior developers (average 3-4 per project), overseeing code reviews, technical audits and performance evaluations.
  • Engineered and deployed 15+ RESTful T24 services for RABO Bank and over 20 web service solutions, optimising transaction settlements.
  • Led critical system transitions, including the payments files migration from Westpac to Cuscal for RABO Bank, ensuring seamless cutover.
  • Coordinated T24 deployment processes, data archiving, migration and codebase upgrades for multiple banking systems.
  • Pioneered Open Banking initiative at RABO Bank, implementing 10+ critical JSON APIs and web services.
  • Received 'Make a Difference' Team Award from RABO Bank for contributions to a payment transition project.
  • Led a multi-phase T24 upgrade for a major international bank, ensuring 100% data integrity for live deployment.
  • Successfully orchestrated T24 application deployment in VM cloud-based infrastructures for Northern Inland Credit Union, ensuring 99.9% uptime.
  • Improved web application and Close of Business (COB) service performance by 15% for Northern Inland Credit Union.

ASSOCIATE

Cognizant Technology Services
Bangalore, India
01.2016 - 12.2016
  • Proactively assisted in T24 software development and conducted basic analysis of client requirements for banking solutions.
  • Collaborated with a team of 10 to develop and deliver T24 software customisations.
  • Maintained project documentation, development logs, status updates and issue trackers using JIRA.
  • Contributed to a T24 data migration project, ensuring 100% accuracy for over 50,000 records and achieving zero post-migration data issues.

SOFTWARE ENGINEER

Capgemini Pvt. Ltd
Bangalore, India
05.2015 - 01.2016
  • Developed, tested and deployed T24 software components according to project requirements.
  • Coordinated with a team of 6 to ensure seamless delivery of T24 customisations.
  • Prepared technical documentation for T24 software development for regional model bank projects.
  • Developed new cheque systems for a regional model bank using Temenos T24 software, enhancing operational efficiency by 15%.

TECHNICAL ANALYST

Techmill Technologies Pvt Ltd
Mysore, India
02.2013 - 05.2015
  • Analysed system requisites for T24 software design and assisted senior analysts in development.
  • Conducted system testing with a team of 5 testers to ensure T24 functionality and performance.
  • Implemented first-phase T24 solutions for ME Bank of Australia, earning 'Best Debutant' recognition.
  • Executed 2 offshore T24 projects, serving as an on-site resource for SIT/UAT at EXIM Bank of Thailand.

Education

Bachelor of Engineering - Information Science & Engineering

Visvesvaraya Technological University

Diploma - Computer Science & Engineering

JSS Polytechnic

Skills

  • Project Delivery & Execution
  • Stakeholder Management
  • Team Leadership & Mentoring
  • Agile & DevOps Methodologies
  • T24 Project Implementation
  • Business Requirement Analysis
  • Solution Design & Architecture
  • System Integration Management
  • Payment Systems Expertise
  • Technical Project Coordination
  • Risk & Issue Management
  • Client Relationship Management

Licenses And Permits

  • PRINCE2 7 Certified, PeopleCert
  • Temenos Learning Community (TLC) Certified, Innovator Level

Personal Information

Title: Service Delivery Manager

Attributes

  • Effective Communicator
  • Collaborative Team-Player
  • Problem-Solver
  • Detail-Oriented
  • Customer-Centric
  • Analytical
  • Proactive
  • Adaptable
  • Time-Efficient
  • Mentoring Aptitude
  • Results-Driven
  • Meticulous
  • Leadership Potential
  • Strategic Thinker
  • Operationally Focused
  • Continuous Learner
  • Technically Proficient
  • Stakeholder-Focused

Timeline

SENIOR TECHNICAL CONSULTANT / DELIVERY LEAD

Temenos Australia Pty Ltd
11.2023 - 04.2025

SENIOR TECHNICAL CONSULTANT

Techmill's Australia Pty Ltd
12.2016 - 10.2023

ASSOCIATE

Cognizant Technology Services
01.2016 - 12.2016

SOFTWARE ENGINEER

Capgemini Pvt. Ltd
05.2015 - 01.2016

TECHNICAL ANALYST

Techmill Technologies Pvt Ltd
02.2013 - 05.2015

Bachelor of Engineering - Information Science & Engineering

Visvesvaraya Technological University

Diploma - Computer Science & Engineering

JSS Polytechnic

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Sowmya Tumkur Shantharam