SOWMYA REDDY SAMPATHI
Labrador
Summary
Electronics and Communication Engineering Master's graduate with hands-on IT support and network troubleshooting experience. Expertise in point-of-sale systems and customer service in retail and hospitality sectors. Skilled in network configuration and end-user support, recognized for effective communication and swift issue resolution. Holds full Australian work rights, ready to contribute immediately with strong customer service skills.
Overview
5
5
years of professional experience
Work History
Retail Assistant (Training)
Night Owl Convenience Store
Surfers Paradise
03.2025 - 07.2025
- Delivered exceptional front-line customer service in high-volume convenience retail environment.
- Assisted customers with purchases and addressed product inquiries while promoting daily specials.
- Operated POS systems, managed cash and EFTPOS transactions, and completed end-of-day cash reconciliation.
- Replenished shelves, monitored stock levels, and ensured store cleanliness and appealing presentation.
- Cultivated strong communication and multitasking abilities while working independently under minimal supervision.
Associate Connectivity and Network Engineer
Capgemini Italia
Milan
01.2023 - 08.2023
- Provided Level one and two IT support for Vodafone enterprise users, handling desktop setup and VPN configuration.
- Troubleshot printers and managed user accounts with precision and efficiency.
- Delivered customer-facing support through email, chat, and remote access, ensuring clear communication.
- Monitored network performance using Wireshark and PRTG, maintaining hardware inventory and IP documentation.
- Participated in patching, VLAN tagging, firmware upgrades, and service testing within ITIL processes.
- Led technical support ticket prioritization and escalation while upholding exceptional customer care standards.
Junior IMS Core Engineer
Capgemini Italia
Milan
09.2022 - 01.2023
- Supported mobile/fixed core network delivery and system integration projects.
- Participated in service migrations, software commissioning, and upgrade validation.
- Assisted senior engineers with technical issue resolution related to IMS core systems.
Head Waitress / Cashier
Bella M'briana Restaurant
Siena
05.2021 - 06.2022
- Supervised front-of-house operations, including staff coordination, table management, and cash handling.
- Delivered professional, friendly service in both English and Italian, ensuring a high-quality customer experience.
- Managed customer queries, complaints, and reservations in person and over the phone/email.
- Handled POS reconciliation and assisted with inventory tracking, contributing to smooth restaurant operations.
- Developed strong multitasking and interpersonal skills in a fast-paced environment.
Waitress
Royal Thai Restaurant
Rome
08.2020 - 05.2021
- Provided friendly, accurate service to international guests in a multicultural restaurant.
- Ensured guest satisfaction by maintaining hygiene and efficiently taking customer orders.
- Communicated in English and Italian to address diverse customer needs.
Education
Master of Science - Electronics and Communication Engineering
University of Siena
Siena, Italy07-2022
Bachelor of Technology - Electronics and Communication
Jawaharlal Nehru Technological University
Hyderabad, India05-2017
Skills
- Customer service (in-person, chat, email)
- Network troubleshooting
- Retail sales and cash handling
- POS system operation
- Conflict resolution and complaint handling
- Upselling and product promotion
- Team collaboration in fast-paced environments
- Time management and multitasking
- Verbal and written communication
- Microsoft Office proficiency
- IT support and troubleshooting (level 1/2)
- Networking: LAN, WAN, VPN, TCP/IP, DNS, DHCP
- Cisco Packet Tracer expertise
- Wireshark analysis
- PuTTY usage
- Operating systems: Windows, Mac OS, Linux (basic)
EVENTS
- ECHO 2K16: Organized National Tech Conference, TKR Institute of Technology, India
- Technolites-15: Participated in Two-Day Technical Event, Vardhaman Institute, India
Career Break
I relocated from Italy to Australia and was on maternity leave until February 2025. I actively maintained and updated my IT and customer service skills through self-learning, certifications, and retail training Gained full Australian work rights in February 2025 and have since been preparing for re-entry into the workforce with hands-on training in the local retail industry, and continued professional development
Certifications And Projects
- Advanced Signal Processing using MATLAB
- Hyperspectral Anomaly Detection (Thesis & Internship)
- Image Encoding & Vehicle Motion Estimation (MATLAB)
- RFID Tag Design & FIR Filter Design using Verilog HDL
- IoT-Based Automated Irrigation System
Languages
English
Full Professional
Italian
Limited
Hindi
Native/ Bilingual
Telugu
Native/ Bilingual
Timeline
Retail Assistant (Training)
Night Owl Convenience Store
03.2025 - 07.2025
Associate Connectivity and Network Engineer
Capgemini Italia
01.2023 - 08.2023
Junior IMS Core Engineer
Capgemini Italia
09.2022 - 01.2023
Head Waitress / Cashier
Bella M'briana Restaurant
05.2021 - 06.2022
Waitress
Royal Thai Restaurant
08.2020 - 05.2021
Master of Science - Electronics and Communication Engineering
University of Siena
Bachelor of Technology - Electronics and Communication
Jawaharlal Nehru Technological University