Soyeon Jeong
Summary
I am a highly-motivated person with a desire to take on new challenges. I am highly adaptable person and I have exceptional interpersonal skills. My global customer service experience gave me an opportunity to work with different cultures and I became an open minded person.
Overview
7
7
years of professional experience
Work History
VIP Lounge Server
The Star Casino
2023.04 - Current
- Enhanced customer satisfaction by providing attentive service in the VIP lounge.
- Streamlined food delivery process, ensuring timely and accurate order completion for guests.
Guest Service Agent
Ovolo Hotel
2023.04 - 2023.09
- Welcomed guests on arrival, displaying professional and friendly approach.
- Assisted guests with check-ins, inquiries and any additional services needed.
- Responded to telephone calls and email inquiries
All Rounder
Harris Miller Coffee
2020.11 - 2023.02
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
Barista
Bluebag fresh
2019.10 - 2020.03
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Store Supervisor
Olive Young(Health&Beauty store)
2017.04 - 2018.11
- Supervised work of cashiers, training new team members.
- Answered customer queries and complaints and provided prompt solutions.
Education
Bachelor of Science - Business Administration
Changwon University
Gyeongnam08.2016
Skills
- Customer Service
- Team Player
- Excellent Communication Skills
- Understanding Customer Needs
- Interpersonal skills
Languages
Korean
English
Timeline
VIP Lounge Server
The Star Casino
2023.04 - Current
Guest Service Agent
Ovolo Hotel
2023.04 - 2023.09
All Rounder
Harris Miller Coffee
2020.11 - 2023.02
Barista
Bluebag fresh
2019.10 - 2020.03
Store Supervisor
Olive Young(Health&Beauty store)
2017.04 - 2018.11
Bachelor of Science - Business Administration
Changwon University