Soyeon Kim
Melbourne,VIC
Summary
A dynamic leader with a proven track record at Mansae Korean BBQ - CBD QVM, I excel in customer service and problem-solving, enhancing customer satisfaction and staff proficiency. Skilled in POS systems and adept at multitasking, I've significantly improved operational efficiency and fostered a positive work environment, demonstrating exceptional organizational and interpersonal skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Mansae Korean Bbq - CBD QVM
12.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Roll Maker
Sushi Shop
03.2019 - 06.2019
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
- Prepared food items by following recipes and product directions.
- Maintained high level of efficiency in fast-paced work environment.
- Take orders and serve food and beverages promptly with focused attention the customer needs
Fruit Picker
Sergys Contractors Pty Ltd
07.2018 - 10.2018
- Picked and arranged fruit following specified instructions.
- Harvested high volumes of ripe, quality fruits from fields and orchards.
- Enhanced fruit quality by carefully selecting ripe and undamaged produce during harvesting.
- Removed and discarded damaged fruits to improve harvest quality.
Store Manager
Al Choc
06.2017 - 04.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Education
Bachelor of Public Relations - Department of Public Relations And Advertising
Soongsil University
Seoul, Republic Of Korea 08-2025
No Degree - English
Greenwich English College
Melbourne, VIC10-2020
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Shift scheduling
- Recruitment and hiring
- POS systems
- Supply ordering
- Employee scheduling
Certification
- ServSafe Food Handler's Certification
Languages
Korean
Native or Bilingual
English
Professional Working
Timeline
Roll Maker
Sushi Shop
03.2019 - 06.2019
Store Manager
Mansae Korean Bbq - CBD QVM
12.2018 - Current
Fruit Picker
Sergys Contractors Pty Ltd
07.2018 - 10.2018
Store Manager
Al Choc
06.2017 - 04.2018
- ServSafe Food Handler's Certification
Bachelor of Public Relations - Department of Public Relations And Advertising
Soongsil University
No Degree - English
Greenwich English College
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