Spandana Ponnala
Melbourne,VIC
Summary
Dynamic Senior Dental Assistant with IPC Health, recognized for enhancing patient satisfaction and streamlining scheduling processes. Proficient in dental office administration and appointment setting, I fostered effective communication and improved team efficiency. My leadership skills and commitment to patient needs significantly reduced load on dentists allowing them to focus on delivering exceptional patient care,
Overview
9
9
years of professional experience
Work History
Senior Dental Assistant
IPC Health
05.2017 - Current
- Improved patient satisfaction by providing exceptional dental care and maintaining a comfortable environment.
- Streamlined appointment scheduling, resulting in increased daily patient capacity and reduced wait times.
- Enhanced office organization by creating a system for filing charts that improved ease of access for all staff members.
- Educated patients on proper oral hygiene techniques, reducing the need for future treatments and promoting overall health.
- Collaborated with interdisciplinary teams in crafting comprehensive treatment plans tailored to individual patient needs.
- Enhanced team efficiency by organizing dental instruments and equipment for easy access during procedures.
- Facilitated clear communication between patients and dental staff by effectively translating complex terminology into understandable information.
Casual Dental Assiatant and Front Office Coordinat
Dent A Find Recritment Agency
04.2016 - Current
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled and confirmed patient appointments.
- Verified patient insurance eligibility and benefits along with processing HIcaps.
Team Leader
IPC Health
01.2021 - 08.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Practice Manager
Guardian Dental
11.2016 - 04.2017
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Oversaw accounting, budgeting, and financial reporting.
- Ordered all office supplies and kept check on inventory levels.
- Consulted with healthcare professionals on business decisions.
Education
Studying Diploma - Practice Managment
Foundation Education
Victoria04-2025
Bachelor of Science - Dentistry
Hyderabad, India10-2013
Skills
- Dental office administration
- Scheduling coordination
- Office administration
- Appointment setting
Timeline
Team Leader
IPC Health
01.2021 - 08.2021
Senior Dental Assistant
IPC Health
05.2017 - Current
Practice Manager
Guardian Dental
11.2016 - 04.2017
Casual Dental Assiatant and Front Office Coordinat
Dent A Find Recritment Agency
04.2016 - Current
Studying Diploma - Practice Managment
Foundation Education
Bachelor of Science - Dentistry
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