Spandana Rangaswamy
Melbourne
Summary
Dynamic customer service professional with a proven track record at Taj Hotels, excelling in guest satisfaction and conflict resolution. Adept at utilizing CRM software and maintaining accurate records, I thrive in fast-paced environments and am committed to enhancing customer experiences through effective communication and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Taj Hotels
Bengaluru
08.2023 - 02.2025
- Welcomed guests, handled reservations, and managed check-ins/check-outs.
- Addressed guest concerns promptly, ensuring high satisfaction rates.
- Maintained accurate records and collaborated with different departments for smooth operations.
Call Center Associate
TCS BPO
Bengaluru
02.2024 - 09.2024
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated customer accounts, addresses and contact information within call management databases.
- Audited customer account information to identify issues and develop solutions.
Customer Service Representative
Reliance Retail
Bengaluru
01.2023 - 07.2023
- Assisted customers with inquiries, product selection, and issue resolution.
- Managed cash transactions and maintained accurate billing records.
- Provided after-sales support and built strong customer relationships.
Education
Master of Science - Data Science
RMIT University
MelbourneSkills
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution
- Fast learner and adaptable in dynamic environments
- Proficient in handling POS systems and CRM software
Certification
- Liquor Control Victoria (LCV) RSA certificate
Timeline
Call Center Associate
TCS BPO
02.2024 - 09.2024
Front Desk Associate
Taj Hotels
08.2023 - 02.2025
Customer Service Representative
Reliance Retail
01.2023 - 07.2023
Master of Science - Data Science
RMIT University