Spencer Heeney

A leader with a proven track record of 7 years at Factory X, adept in overseeing national operations and enhancing store performance. Excelled in roles from Area Manager to National Coordinator, demonstrating exceptional skills in leadership, research & analysis, and customer service & sales training. Achieved significant improvements in store compliance and profitability through strategic planning and team development.

• Proposed a new hours allocation structure across 122 locations based on PNL reports. Bringing avg wage % down from 34% - 24% while maintaining store results.
• Created a daily wishlist system refilling 122 locations every week efficiently and effectively.
• Reduced faulty items for Gorman to net zero from 15,000 units. Liaised with outsourced alterationists, faulty items were repaired and resold in GOR outlet locations.
• Created ‘Snapshots’. Curated data points that cover stock levels, exposure and kpi's. Allowed you to see areas of improvements per location at a glance. Used by area managers to head of retail.
• Had the highest performing performing region year on year achieving an average of 8% growth on LY figures.
• Set up and opened a Gorman outlet location which became the 3rd most profitable store in the company.