Wellness
Spencer Muse
Cooroy
Summary
With a solid foundation in international sales and marketing across diverse industries, I excel in connecting with individuals and fostering the growth and success of businesses. My passion lies in nurturing customer success and building lasting relationships. I am confident in my ability to positively influence new market leaders and associates by facilitating a deep understanding of organisational culture, as well as compensation and sales strategies. Armed with strong interpersonal communication skills, business development expertise, and a strategic approach to client relationship management, I am poised to significantly contribute to any sales or account management role. Accomplished Sales Manager offering 10 years of experience developing and maximizing B2B & Direct-to Customer sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
16
16
years of professional experience
Work History
Director of Sales
dōTERRA Australia & New Zealand
01.2021 - 05.2023
- The Director of Sales position is responsible for leading and overseeing Australia and New Zealand sales efforts including sales strategy, reporting, and working with Marketing to support dōTERRA’s overall growth strategy.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Managed a team of sales representatives, providing guidance, coaching and support.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Managed and motivated sales team to increase revenue by 26% in 2 years.
VP Sales & Marketing
Burr Oak Tool Inc
12.2019 - 01.2021
- Lead global selling efforts, including leadership of marketing, international partners and capital sales teams.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Led a cross-functional team to develop and launch a new product line, contributing to significant growth in sales.
- Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
- Increased company growth through collaboration with sales and marketing departments.
- Established a successful partnership with key industry players, resulting in increased market share for the organization.
Executive Account & Training Manager
dōTERRA Inc, Pleasant Grove Utah
11.2011 - 10.2016
- Customer Service
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed customer service orders promptly to increase customer satisfaction.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed new employee orientation training process for more than 20 employees each year.
Sales Manager
DIRECTV, Orem Utah
08.2011 - 01.2014
- Met Sales quota each month
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Store Manager
Graeter’s, Burlington Kentucky
01.2007 - 01.2011
- Hired and trained 20 staff members
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
Bachelor of Science - Professional Sales and Marketing
Utah Valley University, Utah
Utah, USA12.2016
Skills
- Revenue Growth
- Sales funnel management
- Deal Closing
- Customer Satisfaction
- Relationship Building
- Sales team motivation
- Sales Coaching
- Sales Presentations
- Cold-calling
- Social Media Marketing
- Sales Reporting
- Problem-Solving
Quote
"Leadership is communicating to people their worth and potential so clearly that they come to see it in themselves."
Stephen R. Covey
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridImportant To Me
Flexible work hoursPersonal development programsWork from home optionInterests
Family
Outdoors
Personal Development
Timeline
Director of Sales
dōTERRA Australia & New Zealand
01.2021 - 05.2023
VP Sales & Marketing
Burr Oak Tool Inc
12.2019 - 01.2021
Executive Account & Training Manager
dōTERRA Inc, Pleasant Grove Utah
11.2011 - 10.2016
Sales Manager
DIRECTV, Orem Utah
08.2011 - 01.2014
Store Manager
Graeter’s, Burlington Kentucky
01.2007 - 01.2011
Bachelor of Science - Professional Sales and Marketing
Utah Valley University, Utah
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