Spencer Taylor
Brisbane,QLD
Summary
Dynamic professional with a proven track record at Woolworths Group, excelling in customer service and housekeeping. Demonstrated ability to lead teams, enhance operational efficiency, and boost customer satisfaction. Skilled in critical thinking and problem-solving, consistently exceeding performance goals. Expert in maintaining high standards of cleanliness and organization, contributing to positive customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeper
Techforce
10.2023 - 07.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Washed and put away kitchen dishes, utensils and glassware.
Freight Handler
Startrack Aus Post
07.2022 - 10.2023
- Loaded and unloaded trucks.
- Inspected freight for any damage or faults prior to loading.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.
- Exceeded performance goals consistently while maintaining high-quality work standards in a fast-paced environment.
- Blocked and braced freight to prevent shifting and product damage during transport.
- Improved loading times for outbound trucks by employing optimal stacking techniques and maximizing available space.
Bakery Assistant
Woolworths Supermarket
11.2019 - 02.2023
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Operated commercial kitchen equipment and tools.
- Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
- Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.
Retail Supervisor
Woolworths Group
11.2019 - 02.2023
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
High School Diploma -
Marsden High School
West Ryde, NSW10.2007
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Heavy Lifting
- Package handling
- Wrapping machinery
- Critical Thinking
- Problem-Solving
- Training and mentoring
- Goal-Oriented
- Employee Motivation
Certification
- Standard 11 - Civil Safety - December 2023
- First Aid/CPR - First Aid Pro - March 2022
- Coal Board Medical - ResHealth - December 2023
- Community Services III - Strategix - July 2017
- White Card - Licenses 4 work - August 2021
Timeline
Housekeeper
Techforce
10.2023 - 07.2024
Freight Handler
Startrack Aus Post
07.2022 - 10.2023
Bakery Assistant
Woolworths Supermarket
11.2019 - 02.2023
Retail Supervisor
Woolworths Group
11.2019 - 02.2023
High School Diploma -
Marsden High School
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