Spoorthy Reddy
Business & Operations Consultant
Melbourne,VIC
Summary
Ambitious Business Process and Operations professional aiming to leverage 5 years of expertise in spearheading business solutions to optimize organizational performance. Well-versed in liaising between professional teams and business leaders to transform business goals into actionable improvements and profitable outcomes. Demonstrated success in developing and interpreting logical data models to identify opportunities for performance improvement.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Operations & Compliance Manager
MYOM
Melbourne, Australia
02.2020 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Successfully identified and eliminated bottlenecks, streamlining business operations and reducing process turnaround time by 50%.
- Effectively implemented continuous process changes in line with government regulations, improving human capital quality and resulting in efficiency gains in management.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Operations Manager
Sunburn Solar
Melbourne, VIC
06.2020 - 08.2022
- Successfully reduced customer complaints by 25% through efficient conflict resolution and modification of customer service support system
- Developed innovative, customer-centric processes to drive business growth
- Managed a team of 6 in the operations department
- Recruited and trained new employees, leading improvement initiatives to increase operational efficiencies and revenue by 20%
- Analyzed existing procedures and created new product solutions to transform operations and improve employee productivity
- Collaborated with cross-functional teams to refine procedures, establish best practices, and enforce quality metrics
- Implemented ISO standards in operations and management systems
Digital Marketing Intern
Melbourne Metropolitan College
Melbourne, VIC
01.2020 - 02.2020
- Developed and executed social media campaigns, resulting in a 25% increase in engagement and website traffic.
- Created and analyzed Google Analytics reports to inform website optimization strategies, resulting in a 15% increase in organic traffic.
- Assisted in the development and implementation of email marketing campaigns, resulting in a 15% increase in open and click-through rates.
- Conducted market research and competitive analysis to inform marketing strategies and campaigns.
- Assisted in the creation of digital marketing materials, including website content, social media posts, and email marketing templates.
Administrative Officer
EH TAX ACCOUNTANTS
Melbourne, VIC
09.2018 - 05.2019
- Led complete administration efficiently while monitoring confidential tax and financial records
- Reviewed expense report documentation to reduce costs and increase profits
- Prepared and presented reports and statement of advices for potential customer clients, by researching and analyzing financial profiles with high level of accuracy
- Assisted clients with financial planning procedures and to set up Self-Managed Super Funds while constantly excelling the set Key Performance Indicators.
Market Research Intern
SarasCare
Melbourne, VIC
01.2019 - 03.2019
- Researched about innovative approaches, ideas and best practices to deliver services in areas of impact for women empowerment and its social impact
- Efficiently gathered wide-ranging statistical data on women’s health, to design and transform ideas into action plans and business frameworks models in Not For Profit set up
- Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
- Displayed compiled data on a comprehensive spreadsheet, thereby enabling a conceptualized analysis of current social situation in different countries.
Transaction Risk Investigator
Amazon
Bangalore, India
07.2016 - 04.2018
- Worked in a high-risk and confidential environment of sanctions while adhering to stringent regulations by analysing customer transactions that have been flagged for fraudulent activity
- Assisted regional compliance team in ongoing projects and fraud investigations, responding to changes in the businesses and regulations
- Mentored, coached and trained 16 new hires at a new business location
- Communicated findings and suggested potential corrective actions to address regulatory changes.
Education
MBA - Marketing Management And Research
Deakin University
Melbourne, VIC 07.2018 - 06.2020
Bachelor of Engineering - Computer Science Engineering
Visvesvaraya Technological University
India 09.2012 - 06.2016
Skills
Dataforce and Confluence
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations Manager
Sunburn Solar
06.2020 - 08.2022
Operations & Compliance Manager
MYOM
02.2020 - Current
Digital Marketing Intern
Melbourne Metropolitan College
01.2020 - 02.2020
Market Research Intern
SarasCare
01.2019 - 03.2019
Administrative Officer
EH TAX ACCOUNTANTS
09.2018 - 05.2019
MBA - Marketing Management And Research
Deakin University
07.2018 - 06.2020
Transaction Risk Investigator
Amazon
07.2016 - 04.2018
Bachelor of Engineering - Computer Science Engineering
Visvesvaraya Technological University
09.2012 - 06.2016
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