Sraboni Saha
Kellyville,Australia
Summary
Experienced Financial Risk and Compliance professional with over 11 years of expertise in retail banking operations, specializing in Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and fraud management. Proven track record in analysing complex financial data to identify suspicious patterns, implementing risk controls, and ensuring regulatory compliance. Seeking to leverage strong analytical skills and deep understanding of the Australian financial regulatory landscape as a Financial Risk Analyst at AUSTRAC.
Overview
15
15
years of professional experience
Work History
Member Care Specialist
Gateway Bank
11.2019 - Current
- Develop and implement fraud prevention strategies to mitigate operational risk and financial loss.
- Collaborate with internal teams to discuss emerging fraud trends and brainstorm mitigation methods.
- Monitor and action alerts across card, digital, and transaction systems within agreed SLAs
- Create, document, and manage fraud and scam case files
- Process refunds and recover funds where possible and raise card chargeback request through VISA .
- Report fraudulent customers to Equifax and card schemes
- Ensure full compliance with scheme rules, regulations, and bank policies
- Identify process improvements and share fraud trend insights with the business
Customer Service Representative
ICICI Bank
05.2011 - 10.2017
- Managed key banking operations including KYC (Know Your Customer) remediation and Client Onboarding to ensure strict adherence to regulatory guidelines.
- Conducted Enhanced Due Diligence (EDD) and transaction look-backs to ensure completeness of AML documentation.
- Monitored cash transactions and clearing systems to ensure compliance with internal audit parameters and central bank regulations.
- Utilised banking platforms like Finacle, FCRM, and Omni-Flow to manage diverse retail banking functions and compliance reporting.
- Maintained audit readiness by ensuring all operational activities met internal risk standards.
Education
M.Sc - Bio Technology
Berhampur University
OrissaPost Graduate Diploma - Computer Applications
Datapro Computers
B.Sc - Bio Technology
Burdwan University
West BengalHigh School - undefined
CBSE Board
IndiaSkills
- Payment processing
- Issue resolution
- Problem-solving
- Attention to detail
- Communication: Effective reporting skills for presenting investigation findings to management and stakeholders
- Financial transactions
- Banking
Hobbies and interests
Community Volunteering: Active participant in community service through Vinnies, demonstrating strong team collaboration and social responsibility.
Timeline
Member Care Specialist
Gateway Bank
11.2019 - Current
Customer Service Representative
ICICI Bank
05.2011 - 10.2017
Post Graduate Diploma - Computer Applications
Datapro Computers
B.Sc - Bio Technology
Burdwan University
High School - undefined
CBSE Board
M.Sc - Bio Technology
Berhampur University