Sravan Kumar

• Resolving customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Holding needs-based conversations with customers, building genuine long-lasting relationships
• Providing efficient, accurate and quality solutions across all customer segments
• Resolving customer issues and complaints in a timely and professional manner
• Keeping up to date on Bankwest products and assisting customers with products such as home loans, personal loans, credit cards and savings accounts

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exceeded growth targets every quarter by 30% on average
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.
• Responded proactively and positively to rapid change.
• Meeting over 25 clients per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
• Delivered excellent customer service, resulting in consistent 60% customer satisfaction rating.
• Investigated and resolved accounting, service and delivery concerns.
• Facilitated inter-departmental communication to effectively provide customer support.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
• Provides information by collecting, analyzing, and summarizing data and trends.
• Protects organization's value by keeping information confidential.
• Accomplishes marketing and organization mission by completing related results as needed.

Company Profile: Idea Cellular Limited was incorporated in 1995. The company is among the top four mobile telephony players in India with an 11 per cent all-India subscriber’s market share. More importantly, it ranks third in terms of wireless revenue market share at 12.7 per cent. Idea ranks second with 20.8 per cent revenue market share in nine service areas where it holds 900MHz spectrum and which derive 48 per cent of industry's gross revenues (based on gross revenues for UAS and mobile licenses only, for December 2009 quarter, as released by TRAI).

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Led the implementation of real time reporting on marketing spend to adjust bid strategy reading to an improvement of ROI by 22%
• Exceeded growth targets every quarter by 23% on average.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Ensuring corporate sales growth To promote And Sell GSM Postpaid Connections to all the key accounts and retail dst as well as My Ideas
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Approved regular payroll submissions for employees.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
• Resolved concerns with products or services to help with retention and drive sales.
• Answered average of 35 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Maintained financial accounts by processing customer adjustments.
• Developed customer service improvement initiatives that decreased customer wait times by 5%.

Met 7 months target and was awarded Silver Circle Club 2 times in a row.

Distinction of being an all time high record breaking performer.

• Prioritized tasks and projects to meet tight deadlines.
• Supported sales staff by providing market trends, account analyses and new product information.
• Implemented advertising campaigns and prepared promotional materials.
• Examined needs, wants and spending patterns of target audience.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.
• Negotiated prices, terms of sales and service agreements.
• Informed customers of promotions to increase sales productivity and volume.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Developed new business relationships and maintained existing through regular communications and effective account management.

Awarded As Best Employee In Channel Sales From President Of Eureka Forbes ltd For Achieving 3.5 Cores In 9Months Which Is 120% Achievement For The Whole Year