Sravani Eledi
Nirimbafields,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Ampol
07.2020 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reported issues to higher management with great detail.
Assistant Store Manager
Ampol
09.2017 - 07.2020
- Coordinated paperwork for stage manager and production team.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Rotated merchandise and displays to feature new products and promotions.
Insurance Claims Processor
Momenta Group
01.2015 - 02.2016
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Affirmed or denied coverage fairly based on thorough investigations.
- Monitored claims processing trends to identify potential areas of improvement.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
Education
Master Of Computer Application - Computer Science
Jawaharlal Nehru University
India09.2014
Bachelor Of Computer Science - Computer Science
Andhra University
India 06.2011
Skills
- Customer Service
- Microsoft Office
- Microsoft Excel
- Staff Management
- Records Maintenance
- Issue Resolution
Timeline
Assistant Store Manager
Ampol
07.2020 - Current
Assistant Store Manager
Ampol
09.2017 - 07.2020
Insurance Claims Processor
Momenta Group
01.2015 - 02.2016
Master Of Computer Application - Computer Science
Jawaharlal Nehru University
Bachelor Of Computer Science - Computer Science
Andhra University
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