Sravani Madhala
Bundoora,VIC
Summary
A hardworking with resourceful customer service provider looking for an opportunity to use strong interpersonal skills at the workplace. I am a personable and unending passion student with proven time-management and collaborative skills developed through internship programs and volunteer engagements.
Overview
4
4
years of professional experience
Work History
Student (PCA)
Blue Cross Ivanhoe
12.2023 - 12.2023
- I had completed my placements in blue cross Ivanhoe for the study ie. CHC33015 Certificate ||| in individual support.
- I used to answered resident assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote resident safety and comfort.
- Facilitated personal hygiene management, feeding in the supervision of my buddies.
- I had taken care of residents with social and emotion support. I had assist clients with the activities of daily living including communicating, eating, showering, dressing, toileting and grooming.
- I always used to follow the rules and regulation of institute and also residents.
Sales Assistances
Kathmandu
03.2023 - Current
- My role is to provide exceptional customer service and support the overall sales operations of the store.
- Greeting customers, assisting them in finding products, and addressing their inquiries and concerns in a friendly and professional manner.
- Developing a deep understanding of the products. Actively participating in sales activities, such as restocking shelves, processing customer transactions, handling cash and card payments, Assisting with inventory control by monitoring stock levels, conducting stock checks, and reporting any discrepancies to the management team.
Student Ambassador
Latrobe University
02.2023 - Current
- As a Student Ambassador at Latrobe University, I served as a dedicated and enthusiastic representative of the university, actively promoting its programs, services, and campus life.
- Assisting in information sessions and presentations, sharing personal experiences and insights about academic programs, extracurricular activities, and campus resources.
- Participating in student panels and discussion forums to address questions and concerns from prospective students.
- Supporting university events, including orientation programs, open houses, and admissions events, by providing information and guidance to attendees.
- Collaborating with university staff to engage with the local community, including volunteering, mentoring, and participating in community service initiatives.
Part time
Restaurant
11.2022 - Current
- Working as Front-of-house in Restaurant where I usually had duties that involved interacting with restaurant guests and also providing them with good customer service.
- Demonstrated respect, friendliness, and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions, and make decisions
Technical Engineer and Developer
Fujitsu company
02.2020 - 09.2022
- Worked for project using VMware and Citrix cloud computing technologies which provide virtual desktop infrastructure environments to customer
- In this project, friendly and efficient service data provided to customers and handle challenging situations with ease
- Worked as bilingual for Communicating regularly with customers concerning data exchange
- Also acquired knowledge of new things, especially with regards to cloud technological developments such as Azure
- Even worked in project that developed processes to automate tasks, resulting in 100% increase in efficiency and 100% decrease in human work
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions Followed standards and procedures to maintain safe work environment
- Participate in different activities like communication and quiz and got good recognition from customer
Volunteer Teacher
Language School
12.2019 - 02.2020
- Incorporated multiple types of teaching strategies into the classroom
- Worked cooperatively with other teachers, administrators to help students reach learning objectives
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement
Education
CHC33015 Certificate ||| in Individual Support - PCA
Einstein College of Australia
Melbourne, VIC12.2023
Masters of Business Analytics - Logistics And Supply Chain
Latrobe University
Melbourne, VIC06.2024
Bachelor of Electronics & Instrumentation Engineering - Electronics & Instrumentation
RMD Engineering College
India05.2019
Skills
- Team player
- Optimistic
- Versatile and Adaptable to changes
- Quick Learner
- Effective Communication Skills
- Honest and Reliable: Strong morals and ethics ensuring honesty, reliability, and ability to responsibly undertake tasks
- Flexible: Understanding of the need for flexibility in order to support last-minute demands and changes Comfortable with changing environments and situations
- Time Management: Dedication to effective prioritization and management of time
Languages
English
Japanese
Hindi
Tamil
Telugu
Declaration
I hereby declare that the information furnished above is true and to the best of my knowledge and belief.
Timeline
Student (PCA)
Blue Cross Ivanhoe
12.2023 - 12.2023
Sales Assistances
Kathmandu
03.2023 - Current
Student Ambassador
Latrobe University
02.2023 - Current
Part time
Restaurant
11.2022 - Current
Technical Engineer and Developer
Fujitsu company
02.2020 - 09.2022
Volunteer Teacher
Language School
12.2019 - 02.2020
CHC33015 Certificate ||| in Individual Support - PCA
Einstein College of Australia
Masters of Business Analytics - Logistics And Supply Chain
Latrobe University
Bachelor of Electronics & Instrumentation Engineering - Electronics & Instrumentation
RMD Engineering College
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