Sravani Madhala
Reservoir
Summary
Dynamic professional with a proven track record in student engagement and customer service at Latrobe University and Kathmandu. Skilled in activity planning and CRM management, I excel at fostering connections and enhancing satisfaction. Recognized for innovative problem-solving and mentoring, I consistently deliver exceptional results in diverse environments.
Overview
5
5
years of professional experience
Work History
Student Ambassador
Latrobe University
02.2023 - Current
- Answered questions from visitors and potential students about university life.
- Collaborated with other departments to promote student engagement.
- Contributed to a positive campus atmosphere by creating welcoming spaces for new students to connect with one another.
- Contributed to higher student satisfaction rates, actively participating in quality improvement initiatives.
- Increased awareness of campus resources, guiding students to support services when needed.
Retail Sales Associate
Kathmandu
04.2023 - 03.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Technical Engineer and Developer
Fujitsu Consulting
02.2020 - 09.2022
- Performed scheduled service work, installations, testing and repairs.
- Designed custom solutions tailored to client-specific requirements, exceeding expectations with creative problem-solving techniques.
- Provided secondary training to personnel struggling with technological tools and systems.
- Provided exceptional technical support, addressing client concerns and ensuring their needs were met.
- Diagnosed malfunctions in Software, directing support tickets to appropriate personnel for remediation.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
Education
Masters - Business Analytics
Latrobe University
Bundoora, VIC11.2024
Bachelor - Electronic And Instrumentaion Engineering
RMD Engineering College
Chennai, India 07.2019
Skills
- Student engagement
- Activity planning
- Customer service skills
- Student mentoring
- Data entry
- CRM management
Additional Information
- Part of La Trobe Leaders group and received recognition for completing the La Trobe Leaders Program.
- Member of La Trobe Student Association (LTSA) and Part of the events held by LTSA.
- Participated in the Entrepreneurship Bootcamp.
Timeline
Retail Sales Associate
Kathmandu
04.2023 - 03.2024
Student Ambassador
Latrobe University
02.2023 - Current
Technical Engineer and Developer
Fujitsu Consulting
02.2020 - 09.2022
Masters - Business Analytics
Latrobe University
Bachelor - Electronic And Instrumentaion Engineering
RMD Engineering College
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