Sravan Kumar Cheeva

I oversaw the reception of help tickets from campus users, ensuring duties were promptly allocated to the relevant departments.

I played a crucial role in maintaining the successful operation of IT resources by offering phone and online assistance to users on the extended campus communication network.

I provided timely troubleshooting solutions to resolve software, hardware, and network connectivity issues for various departments and console operators.

I implemented improved assessment and analytical methodologies, contributing to the realization of departmental goals.

Through strategic initiatives, I elevated IT team and department performance numbers, aligning with and exceeding management goals.

Engaged in strategic vendor management, negotiating contracts, evaluating performance, and ensuring seamless integration of external IT solutions.

Developed and implemented emergency response plans, establishing protocols for swift and effective actions in the face of critical IT incidents.

Initiated user training initiatives to enhance digital literacy, reducing common issues and empowering users to navigate IT resources effectively.

Implemented robust quality assurance and performance testing procedures, ensuring the reliability of software and hardware deployments.

Skilled in managing Pizza Hut store for finance,inventory, staffing, and customer service.

Increased sales and profitability by 15% through effective strategies.

Developed and executed marketing campaigns to improve customer retention and brand awareness.

Trained 15 team members in customer service, product knowledge, and sales techniques.

Maintained high customer satisfaction with quality food,efficient service, and exceptional hospitality.

Worked cooperatively with teams to accomplish business goals and objectives.

Keep records of stock levels and financial transactions and manage the budget.

Ordering inventory and managing the weekly inventory,Shared customer feedback to improve operations and build brand loyalty.

Driving profitability and minimizing costs, expenses and waste.

Ensure compliance with occupational health and safety regulations.

Supported store manager in scheduling, training,inventory, and customer service.

Managed cash handling with accuracy and compliance.

Collaborated with other teams for seamless operations and consistent customer experience.

Optimized inventory and supply chain to minimize waste and maximize efficiency.