Sravanthi Gaddam
Melbourne
Summary
Experienced Customer Service and Administrative Support professional with 5 years of experience in the Novated leasing industry. Skilled in managing end-to-end customer interactions with a focus on accuracy, compliance, and client satisfaction. Known for balancing empathy with efficiency, I’ve supported both frontline inquiries and back-office processes—including lease documentation, payroll coordination, and account maintenance. Adept at navigating complex financial products and government regulations, while maintaining a customer-first mindset.
Overview
5
5
years of professional experience
Work History
Admin Support/Customer Service Officer
Acquire BPO
07.2022 - Current
- Actively collaborate with Maxxia, a leading provider of employee benefits and Novated leasing solutions to deliver high quality customer support.
- Maintain and update records of every customer transaction including details of comments, enquiries and complaints.
- Processed orders, refunds, and exchanges efficiently, maintaining a high level of accuracy
- Escalated unresolved issues to supervisors or technical support, ensuring timely resolution.
Customer Care Specialist
Commonwealth bank
09.2020 - 06.2022
- Handled high-volume inbound and/or outbound calls in a fast-paced call centre environment.
- Resolved product or service issues by clarifying the customer's concern, determining the cause, and offering a solution.
- Logged all call details, interactions, and resolutions in CRM systems with a focus on accuracy and efficiency.
- Participated in regular training sessions to stay current on products, services, and customer service techniques.
Education
MASTER OF INFORMATION TECHNOLOGY AND SYSTEMS -
Victoria Institute of Technology
Melbourne, VIC09.2021
BACHELORS - CIVIL ENGINEERING
STM Engineering College
Hyderabad, Telangana11.2018
SENIOR HIGH SCHOOL - undefined
Sri Chaitanya Junior Mahila kalasala
Hyderabad, Telangana05.2014
HIGH SCHOOL - undefined
RBVRR
Nizamabad, Telangana01.2012
Skills
- Data management
- Refunds processing
- Organization and recordkeeping
- Member account management
- Investigate claims
- Complaint handling
Best Employee of the Year – 2024, Recognized for performance excellence.
Served as acting team leader while performing my duties, managing escalations and team coordination in the absence of management.
Languages
English, Fluent
Telugu, Native
Timeline
Admin Support/Customer Service Officer
Acquire BPO
07.2022 - Current
Customer Care Specialist
Commonwealth bank
09.2020 - 06.2022
SENIOR HIGH SCHOOL - undefined
Sri Chaitanya Junior Mahila kalasala
HIGH SCHOOL - undefined
RBVRR
MASTER OF INFORMATION TECHNOLOGY AND SYSTEMS -
Victoria Institute of Technology
BACHELORS - CIVIL ENGINEERING
STM Engineering College
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