SREE HARSHA PASUMARTHI
Piara Waters,WA
Summary
Professional Helpdesk Associate with hands-on experience in IT support. Skilled in troubleshooting, customer service, and technical problem-solving. Strong focus on team collaboration and achieving results. Reliable and adaptable, with proven ability to handle changing needs and priorities.
Overview
2
2
years of professional experience
Work History
Level 1 Helpdesk Agent
Axiom Technologies
11.2023 - 10.2024
- Assisting customers via calls
- Providing Level1 support
- Creating & Assigning internal support tickets to appropriate departments
- Chasing support Tickets
- Resolving tickets based on Priorities
- Reduced ticket backlog by prioritizing tasks and managing workload effectively.
- Maintaining and upgrading existing systems as required
- Assisting customers with Billing Faults
- Improved customer satisfaction by efficiently troubleshooting and resolving technical issues.
- Strengthened client relationships by providing exceptional customer service in all interactions.
Logistics Coordinator
ATOM
12.2022 - 10.2023
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
Education
Masters - IT Network Security
Charles Sturt University
01.2019
Skills
- Strong oral, written and interpersonal communication skills
- Problem Solving and Analytical skills
- Ability to perform multi tasking at work
- Adaptable, flexible and interest in new technology
- Self-Motivated and positive attitude towards allocated duties evidenced by the Time Management skills
- Quick learner with a desire to achieve organization goals
Reference
Available on Request
Timeline
Level 1 Helpdesk Agent
Axiom Technologies
11.2023 - 10.2024
Logistics Coordinator
ATOM
12.2022 - 10.2023
Masters - IT Network Security
Charles Sturt University
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