Sreeja Kalakoti
Melbourne,VIC
Summary
Proficient in IT support and administration, known for effective hardware troubleshooting and software installations. Committed to enhancing user experience through timely support and detailed documentation.
Overview
1
1
year of professional experience
Work History
ICT Service Owner / IT Support Contractor
Austin
heidelberg, vic
10.2025 - Current
Austin Hospital, Melbourne | Oct 2023 – Present
- Resolved IT support tickets through Jira, achieving timely and accurate issue resolution.
- Managed Active Directory tasks including user account management, password resets, and asset cleanup.
- Upgraded Windows 10 devices to Windows 11 for laptops, desktops, and Surface devices
- Installed printers and drivers, and resolved hardware and network connectivity issues.
- Documented processes and resolutions to maintain compliance and improve operational efficiency.
Service owner groups ICT
Austin
heidelberg, vic
07.2025 - 09.2025
- Facilitated Windows 11 rollout through device preparation, imaging, and direct user support.
- Executed software installations and configurations for desktops and laptops, ensuring operational readiness.
- Applied Office 365 knowledge in a hospital setting to enhance user experience and support.
Education
Masters in Information Technology - Networking And Information Security
Central Queensland University
Melbourne, VIC11-2025
Skills
- IT support and administration
- Active Directory management
- Software installation and upgrades
- Technical documentation creation
- Office 365 proficiency
- Hardware troubleshooting and printer setup
Timeline
ICT Service Owner / IT Support Contractor
Austin
10.2025 - Current
Service owner groups ICT
Austin
07.2025 - 09.2025
Masters in Information Technology - Networking And Information Security
Central Queensland University