Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
cooking, reading, movies
Timeline
Generic

Sreeja Reddy Gaddam

28, Elm Grove, Springvale, Melbourne ,VIC

Summary

Customer Service Representative bringing top-notch oral and written communication skills, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Ampol
10.2022 - 11.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Assistant Store Manager

Ampol
03.2021 - 08.2022
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Store Team Member

7-eleven
02.2020 - 02.2021
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
  • Developed strong relationships with regular customers which increased return visits.
  • Interacted positively with team members and customers to promote commitment to organization's vision and values.
  • Assisted in successful promotional events, engaging customers and driving sales growth.
  • Followed inventory management and loss prevention policies to minimize shrink in store.
  • Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
  • Followed planograms to move products from delivery truck to sales floor and stock shelves accurately.

Education

Masters In Information Technology - Information Technology

Central Queensland University
Sydney, NSW
07.2021

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Complaint Handling
  • JAVA
  • HTML
  • Oracle
  • CCNP
  • ITIL
  • CSS

Accomplishments

  • Achieved JAVA certification completion in the year 2018 through orange software technologies.
  • Achieved Oracle certification completion in the year 2019 through orange software technologies.
  • Was nominated for the best team member and promoted as Assistant store manager in the year 2021.
  • Developed a medical data structure plan and software implementation during my education in masters as the course completion project.

Certification

  • Java Training - 2018 ( 3months)
  • Oracle Training -2019 (3months)

Languages

English
Native or Bilingual
Telugu
Native or Bilingual
Hindi
Native or Bilingual

cooking, reading, movies

  • Love cooking India meals and trying various other cuisines as a part of stress relief.
  • Love reading various other journals and novels like thrillers.
  • Indian movies

Timeline

Customer Service Associate

Ampol
10.2022 - 11.2023

Assistant Store Manager

Ampol
03.2021 - 08.2022

Store Team Member

7-eleven
02.2020 - 02.2021

Masters In Information Technology - Information Technology

Central Queensland University

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Sreeja Reddy Gaddam