Sreejith Krishnan

Hardworking Desktop Engineer bringing12+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

• Successfully implemented a system-wide upgrade of operating systems on all desktop computers, ensuring compatibility and minimal downtime for end-users.
• Developed and implemented a streamlined process for software installation and configuration, reducing deployment time by 20% and increasing user satisfaction.
• Led a team in deploying a new help desk ticketing system, improving response times and overall efficiency in resolving user issues.
• Implemented security protocols and best practices to enhance system integrity, resulting in zero security breaches over a period of two years.
• Developed technical documentation and training materials for end-users, reducing the number of recurring support requests by 15%.
• Introduced a proactive maintenance schedule for desktop and laptop computers, reducing hardware failures by 30% and extending equipment lifespan.
• Played a key role in the migration of user data and applications during a company-wide office relocation, ensuring minimal disruption to business operations.
• Received commendations from management for outstanding customer service and consistently exceeding performance targets in resolving user issues.
• Conducted regular user training sessions on best practices for computer usage, resulting in improved productivity and reduced user errors.
• Collaborated with cross-functional teams to implement new software solutions and technologies, enhancing overall IT infrastructure and user experience.
• Inventory Accuracy Award
  Improved hardware inventory accuracy to 99% through meticulous management and process optimization at Eyewa.
• Rapid Response Recognition
  Praised for providing rapid and effective support during high-priority incidents, significantly minimizing downtime at Wirecard Processing FZ LLC.
• Helpdesk Star
  Achieved top 10% in customer satisfaction ratings consecutively for two years at ACI Universal payments.
  

• Microsoft Azure cloud: Course completed
• RHCSA: Course completed
• CCNA Certified
• MCP Certified

Active blood donor and dedicated social service volunteer in India and UAE, demonstrating a passion for giving back to the community and making a positive impact beyond the workplace. Collaborated with various organizations and groups, assisting individuals with their studies, and providing aid during natural disasters such as floods in UAE and Kerala. Partnered with Dubai Police during the COVID-19 pandemic and Eid Roza time to distribute food to those in need. Additionally, actively involved with UAE blood banks to ensure timely blood donations, contributing to the Blood Donors Kerala UAE organization.