Sreejith Sathyan
Prahran,victoria
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Reliable and successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Retail Assistant
SPAR Group
01.2021 - 04.2023
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales and customer satisfaction through personalized servicing.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Healthcare Assistant
Procare nursing
03.2020 - 09.2020
- Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Maintained up-to-date patient records to enable care continuity between support providers.
- Worked closely with nurses to maintain optimum levels of communication.
- Monitored patients' conditions closely and escalated concerns to senior staff.
- Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
- Actively developed professional healthcare competencies through regular training.
- Built caring, supportive relationships with residents, enhancing daily life through personalised care.
- Supported service user engagement in socialisation activities, promoting independence and positive wellbeing.
- Promoted positive physical and emotional wellbeing through empathetic care and compassionate assistance.
- Escorted residents to and from social and leisure activities for improved physical and mental wellbeing.
- Explained treatments and hospital processes to patients.
- Safely and securely transported patients using hoists and wheelchairs.
- Safely escorted patients to and from medical appointments and hospital visits.
Education
Master of Science - Public health
University of south wales
cardiff 08.2019 - 04.2022
Skills
- Psychiatric hold referrals
- Treatment planning
- Psychosocial assessments
- Mental health treatment planning
- Accurate recordkeeping
- Disability services
- Microsoft Outlook
- Aggressive behaviour management
- Allied health referral procedures
- Community services referrals
- Family and child welfare
- Crisis intervention
- Personal care assistance
- Mental health first aid
- Allied health referrals
- Care Act expertise
- Superior communication skills
- Retail Mortgages
- Retail Management Software
- Folding Clothes
- POS Systems
- Trade-In Quotes
- Credit Card Applications
- Customizing Teaching
- Hand Trucks
- Excellent Written and Verbal Communication
- Merchandise Recommendations
Languages
English
Fluent
Timeline
Retail Assistant
SPAR Group
01.2021 - 04.2023
Healthcare Assistant
Procare nursing
03.2020 - 09.2020
Master of Science - Public health
University of south wales
08.2019 - 04.2022