Sreejith Sathyan

• Checked patient insurance, demographic, and health history to keep information current.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Maintained current and accurate medical records for patients.
• Transcribed phone messages and relayed to appropriate personnel.
• Managed multi-line phone system and pleasantly greeted patients.
• Supported office staff and operational requirements with administrative tasks.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Helped patients complete necessary medical forms and documentation.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Conducted patient intake interviews, recording and documenting relevant information.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Processed medical insurance claims and payments.
• Assisted with medical coding and billing tasks.

Coordinated administrative processes to enhance operational efficiency across departments.

• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Promote good customer relations, with patients, visitors and Hospital personnel.
• Customer service and clerical duties including answering telephones in a timely manner.
• Maintain patient confidentiality at all times with respect to all operations of the Patient Service Centre and adhere to Alfred policies in regards to patient confidentiality.
• Ensure that all required data changes are entered into the patient data base in a timely and accurate manner.
• Provide information and reports as required to other departments within Alfred Health.
• Act in professional manner at all times.
• Maintain patient database in IPM,updating patient details as required.
• Register patients on the Waitlist and clerically manage encounters in accordance with the Elective Surgery Access Policy and Alfred Health Elective Surgery Access Guidelines.
• Ensure Waitlist data entry is accurate and up-to-date for the purpose of internal and external reporting requirements
• Provide high-level customer service to inbound phone enquiries specific to Waitlist processes.
• Assist with Telehealth appointments as required.
• Provide high-level customer service at Pre Admission Clinic reception.
• Managed approximately 70 incoming calls, emails and faxes per day from patients and doctors.

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Drove clients safely to social activities and appointments.
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
• Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
• Maintained safety with tidy, clean, and hazard-free home environments.
• Kept detailed daily logs with care actions, patient behaviors, and incidents.

• Assisted patients with daily living activities, including personal hygiene, dressing, and mobility support.
• Provided emotional support to patients and their families, fostering a compassionate and understanding environment.
• Monitored and recorded vital signs, ensuring accurate documentation for healthcare team review.
• Supported patients in nutritional guidance by assisting with meal planning and dietary restrictions.
• Administered medications under the supervision of nursing staff, ensuring adherence to prescribed regimens.
• Maintained accurate patient health records, documenting care activities and observations consistently.
• Conducted routine safety checks to ensure a clean and hazard-free environment for patients.
• Educated patients and families about health management, promoting self-care and wellness practices.