Sreekar Thimmareddy
Mount Waverley
Summary
Full-time University student. Previously had experience as a customer contact officer and cashier. Currently studying for a Bachelor of Laws degree at Monash University.
Overview
3
3
years of professional experience
Work History
Volunteer Student Lawyer
Monash Tax Clinic
02.2025 - 04.2025
- Currently undertaking a 12 week placement at the Monash Taxation Clinic
- Assisted clients with tax-related issues, including tax debt, lodgment, and ATO disputes.
- Conducted client intake interviews, gathered relevant information, and provided initial assessments.
- Developed client rapport and maintained professionalism while handling sensitive financial situations.
- Researched tax laws, policies, and ATO procedures to provide accurate information.
- Drafted correspondence to the ATO and prepared case summaries under the supervision of legal professionals.
- Navigated ethical considerations and confidentiality requirements in client interactions.
- Worked collaboratively with other volunteers and supervisors to develop problem-solving strategies
Cashier
Coles Burwood East
06.2022 - 10.2024
- Delivered exceptional customer service by efficiently processing purchases, returns, and exchanges with a friendly and professional demeanour
- Handled cash, credit, and digital payment transactions
- Maintained a clean and organized checkout area, restocked supplies, and assisted with inventory management when needed
- Resolved customer inquiries and concerns promptly, enhancing the overall shopping experience and building customer loyalty
- Adhered to company policies and procedures, including security measures to prevent theft and fraud
Customer Contact Officer
Acquire BPO Australia
12.2021 - 02.2022
- Interacted with and assisted customers on the Covid Hotline on behalf of the Department of Health
- Delivered excellent customer service
- Assisted customers to find and book vaccination appointments
- Solved various unique problems whilst working on the Covid Safe Information line
- Provided accurate information on health guidelines to customers
- Worked in a team to manage any issues that arose during a shift
- Utilised various electronic systems and tools to assist customers
Education
Melbourne High School -
Melbourne High School
12.2020
LLB (Honours) -
Monash University
03.2025
Bachelor of Criminology -
Monash University
12.2021
Skills
- Customer Service
- Communication
- Teamwork
- Time Management
- Problem-Solving
- Interpersonal Skills
- Conflict Resolution
- Creativity
- Legal research
Timeline
Volunteer Student Lawyer
Monash Tax Clinic
02.2025 - 04.2025
Cashier
Coles Burwood East
06.2022 - 10.2024
Customer Contact Officer
Acquire BPO Australia
12.2021 - 02.2022
LLB (Honours) -
Monash University
Bachelor of Criminology -
Monash University
Melbourne High School -
Melbourne High School
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