Sree Mounika Parusuru

• Provide technical assistance to end-users, troubleshooting hardware, software, and network issues
• Install, configure, and maintain computer systems, printers, and other peripherals
• Document and track issues, resolutions, and user interactions
• Conduct training sessions to help users understand and use new technologies effectively
• Create documentation and guides for common issues and solutions
• Ensure that software applications and systems are up to date
• Develop project plans, timelines, and resource allocation
• Communicate with stakeholders to gather project requirements
• Maintain project documentation, including project plans, status reports, and change logs
• Generate reports for management and stakeholders
• Monitor and maintain stock inventory levels to avoid over and under stock problems.
• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Increased client retention by building trust through excellent communication skills and timely issue resolution.
• Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Tested new software and hardware prior to deployment.
• Diagnosed and troubleshot hardware, software and network issues.

Perform variety of day to day administrative and support services that are routine in nature and directed by Principal or Business Manager

• Undertake routine activities including reception (telephone and counter enquiries), arranging appointments, correspondence and general administration, maintaining school records, such as incident reports, student admissions, enrolments and departures, processing incoming and outgoing mail and email, and once approved, ordering and arranging student transport for sport excursions, trips and other school activities
• Perform variety of other administrative or support services for school support staff, including printing of timesheets, leave applications and rosters, assisting with arranging approved relief for school support staff as directed
• Administer day to day financial matters (e.g., process payments and orders, receipting, banking, reconciling invoices for payment, follow-up on late payments as directed by Principal or Business Manager
• Input and export financial data to/from One School
• Assist with organizing school maintenance and safety inspections as directed by Principal or Business Manager; assist with operation and control of school hire schemes and arrange bookings for community use of school facilities; undertake stock-takes of school plant and equipment
• Prepare minutes of meetings, policy documents, reports, forms, newsletters, prospectuses, memorandums, examination papers, class notes and school Annual Reports
• Draft, check correspondence, with guidance from Principal or Business Manager concerning correspondence of non-routine nature
• Communicate with internal and external stakeholders (e.g., school and departmental staff, parents, students, and community members); provides information and advice in line with school policies and/or Principal directives; and demonstrates empathy, emotional understanding and support
• Apply day to day independence in determining work schedules and sequences within well-defined environment with regular managerial supervision.
• Organized and allocated resources required to meet needs of 750 students and 25 instructors.

• SEE & SF Enrolment Process
• Claiming hours in Vet Online
• Attending phone calls from network bodies regarding referrals
• Withdrawing, Suspending and Resuming Student according to requirements
• Following up and commencing Students
• Dealing with Network bodies emails & phone enquiries
• Processing PTA & PTR and entering the data into the system
• Creating & Managing Student groups and Mark books
• Adhering to Student's needs
• Managing Reception duties and customer service
• Responsibility of printing workbooks
• Filing data by collecting all required documents
• Assisting teachers with their enquiries regarding mark book, Student group, hours of students
• Providing administration support to Students, Teachers, Managers and Senior Management
• Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
• Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
• Established an organized filing system that streamlined document retrieval and reduced misplaced files.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.

• Answering incoming calls; taking messages and re-directing calls as required
• Dealing with email enquiries
• Taking minutes
• Diary management and arranging appointments, booking meeting rooms and conference facilities
• Data entry (sales figures, property listings etc.)
• General office management such as ordering stationary
• Organising travel and accommodation for staff and customers
• Arranging both internal and external events
• Possibly maintaining company social media accounts
• Providing administration support to Sales Reps, Property Managers and Senior Management
• Sorted documents and maintained organized filing process.
• Created and maintained data entry logs to track data entry activities.
• Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.

• Responsible for install, upgrade SAP Software Databases as required
• Timely execute SAP operational tasks and monitor SAP Systems Performance
• Provide technical support for SAP when required
• Manage and maintain SAP user accounts
• Generate and manage SAP roles and profiles effectively
• Basis administrators create and manage user accounts
• Merchandise Distribution: Maintain Quantity Adjustment (Flow-Through)
• Maintain Inbound Delivery
• Stock Transfer for Internal Stock Transfer
• Stock Removal for Outbound Delivery Order and Put away for Inbound Delivery
• Schedule Replenishment and Shipment Monitor
• VAS in Goods Receipt Process
• Maintain Transportation Unit
• Link Between Packaging Material (TU) and Means of Transportation
• Upload, download Storage Bins and Stock Count Data
• Freight Monitor and Maintain Freight Document
• Deconsolidation in Goods Receipt
• Execute SAP Operational Tasks
• Processing of vehicles and Transportation Units
• Processing of inbound and outbound orders
• Creation of door assignment
• Monitoring outbound deliveries
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
• Answered customer telephone calls promptly to avoid on-hold wait times
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Provided primary customer support to internal and external customers in fast-paced environment
• Regularly exceeded daily sales and product add-on quotas
• Answered phone with friendly greeting to create positive inbound calling experience for customers.