Sreenu Kolati
Ultimo,NSW
Summary
Friendly and Professional reliable Customer Support Representative with over a year of experience helping customers resolve issues and guiding them to the right solutions. Known for clear communication, quick problem-solving, and a positive attitude in fast-paced environments. Looking to continue delivering excellent customer care and support in a customer-focused role.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Axiom Technologies
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
MBA -
University of Technology Sydney
Sydney, NSW06-2024
Skills
- Strong Customer Service & Communication
- Problem Solving
- Multitasking & Time Management
- Active Listening
- Conflict Resolution
- Ticketing Systems & CRM Tools
- Detail-Oriented
- Microsoft Office Suite
- Computer proficiency
Languages
English
Full Professional
Timeline
Customer Service Representative
Axiom Technologies
02.2023 - Current
MBA -
University of Technology Sydney
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