Sreetam Subudhi
Riverstone,NSW
Summary
Results-driven Agile Program Manager with 12+ years of progressive experience in the Service industry (Telecom and IT). Proven success in delivery, support and maintenance projects in a complex organisation using both the distinctive methodologies Agile & Waterfall. Assisted Program Managers and Network Principals to develop project related artefacts and scheduling content aligned with projects and their strategic goals and objectives. Actively managing risks and issues to ensure successful project delivery. Knowledge and exposure to project management methodologies and the ability to work across multiple projects whilst maintaining effective and responsive communications and support. Strong interpersonal communication, technical, strategic and creative skills to help lead, and oversee projects and teams to satisfy the needs of clients and stakeholders. Highly proactive with exceptional integrity, professionalism, efficiency with accuracy. Strong planning and organisation skills and ability to manage stakeholders will ensure completing priorities and meeting deadlines.
Overview
13
13
years of professional experience
Work History
Program Manager/Operations Lead
NewsCorp-TechM
07.2023 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations in the Technology, Digital and Data space at Newscorp.
- Interacted with customers and clients to identify business needs and requirements.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Created scope of work for TnM, Fixed Price and Managed Services projects, prior to approval.
- Created billing plans based on the allocated resources, verifying purchase orders against SOWs and tracking invoicing with the PMO and VMO onshore and offshore.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Addressed and resolved technical, financial, and operational concerns by working with team members and portfolio.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Facilitated workshops to collect project requirements and user feedback.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Project Manager/Business Consultant
Telstra-TechM
05.2022 - 06.2023
- Manage and oversee all aspects of project planning, development and implementation for a range of projects, including developing project plans, coordinating resources, managing budgets, meeting reporting requirements, and supporting project-related activities, to ensure project outcomes are achieved on time, on budget, to quality standards and within agreed scope in line with established agency project management methodology
- Work closely with Project Manager/Program Manager to ensure the program remains on track
- Actively managing risks and issues to ensure successful project delivery
- Create project and project status reports to support business analysis and decision-making
- Keep a check on compliance with the Project Management framework, the Business Improvement PMO and Enterprise PMO
- Monitor and evaluate all aspects of project implementation, including risk and contingency management, benefits realisation, project impact and quality measures, to identify and address issues, assess project progress and effectiveness, and achieve project outcomes
- Analyse and process change requests to ensure adherence to change management standards
- Review and process all project tasks and approve claims for payments
- Analyse the field resources performance and ensure the resources are completing the work on time
- Establish and maintain stakeholder relationships through effective communication, negotiation and issues management to engage stakeholders and ensure project deliverables are met
- Manage a project team/s, ensuring compliance with governance and quality requirements, to successfully deliver all key project/s milestones and outcomes
Jr Project Manager/Escalation Manager
Optus-TCTS
09.2019 - 05.2022
- Led service delivery projects for telecom industry clients, implementing Agile methodologies and ensuring progress according to project plans and SLAs
- Mentored new team members to Agile methodologies
- Established project scope and direction, ensuring clear communication with staff and adherence to Agile methodologies resulting in on-time and on-budget delivery
- Created roadmaps, program plans and scrum boards
- Set up a calendar and facilitated cadence, agile events and shared measurable outcomes
- Monitored progress and produced reports on progress against plan, adapting to budget, scheduling, and technical difficulties resulting in successful project outcomes
- Communicated effectively with team members and stakeholders at all levels of seniority, ensuring successful project outcomes and client satisfaction
- Oversee development of project metrics
- Investigated and resolved issues throughout every project life cycle
- Management of timelines and budgets
- Manage a project team/s, ensuring compliance with governance and quality requirements, to successfully deliver all key project/s milestones and outcomes
Project Coordinator/ Team Leader
NBN-TCTS
01.2018 - 09.2019
- Managed consultant, internal and vendor resources connected to all projects
- Establish a process to streamline and reduce data handoffs between teams and customers
- Coordinate with field resources(Delivery Partners) for validating scheduled jobs and timelines for delivery
- Systematically analyses pre and post network implementation data, identify and report deviations and suggest corrective measures
- Keep track of SLA and arrange reports for management and customers on status of work as required
- Responsible for coordinating field activity with contractors from Service Stream and Vision Stream
- Perform a thorough evaluation of network stability and utilization trends with the ability to make clear and thoughtful recommendations
- Own incidents and serve as a coordinator until resolution
- Monitor, tracks and assist other members of the team
- Monitor, routing and managing change requests
- Provide advice on process and project delivery methodologies to project and program managers
Project Coordinator
Telstra-TCTS
05.2012 - 08.2017
- Managing daily activities by collecting the details from field and system technicians about the geography and the cable network till the customer premises
- Conducting root cause analysis of damages and providing an appropriate solution
- Selecting and assigning network path for the desired phone number from the exchange to customer premises
- Scoping the distribution area for faulty cable details, finding the best possible or cost-effective solution which can be wired or wireless(NGWL) depending upon the geography
- Coordinating with Capacity Management Team, Task Scheduler, and Field Technicians for the most cost-effective solution
- Creating a project/job pack with estimated material requirements, equipment’s, cost and task to accomplish the project
- Handled Customer Network Improvement Ticket of work on faults in the CAN network and work for the most cost-effective solution
- Designed and dispatched plan of work to field technicians for rectification of faulty network with the scope of work and cable details
- Co-coordinating with Field Technician, Service Delivery team, other partner teams
- Providing feasibility checks according to the customer’s requirement
- Providing online support to field engineers and training sessions for technicians.
GIS Geocoder, Genesys International Corp
01.2011 - 05.2012
- As a GIS Geocoder for client NAVTEQ which is a subsidiary of NOKIA and it basically looks over Nokia's Navigations and GPS systems/features
- Designing the GPS and navigation maps taking Google maps as a point of reference using AutoCAD tools like Arc-GIS
- Rewards and Recognitions
- OPTUS Subject Matter Expert and Best Team Lead Award (2020)
- NBN Spark Recognition – We are One Team (2019)
- NBN Recognition – We are One Team (2018)
Education
Bachelor of Engineering - Electronics and Telecommunications
BPUT
Bhubaneswar2010
Skills
- Budgeting and Resource Management
- Project Management and Coordination
- Agile Methodologies
- Risk Management
- Stakeholder Management
- Change Management
- Team Building
- Communication
- Strategic planning
- Data Analytics and Reporting
- Workshop Facilitation
- Leadership and Mentoring
- Resource Allocation
- Forecasting and Performance
Timeline
Program Manager/Operations Lead
NewsCorp-TechM
07.2023 - Current
Project Manager/Business Consultant
Telstra-TechM
05.2022 - 06.2023
Jr Project Manager/Escalation Manager
Optus-TCTS
09.2019 - 05.2022
Project Coordinator/ Team Leader
NBN-TCTS
01.2018 - 09.2019
Project Coordinator
Telstra-TCTS
05.2012 - 08.2017
GIS Geocoder, Genesys International Corp
01.2011 - 05.2012
Bachelor of Engineering - Electronics and Telecommunications
BPUT