Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Sreten Pjevic

Melbourne,VIC

Summary

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Overview

9
9
years of professional experience

Work History

Sales Representative (Automotive)

Wurth
Melbourne, Victoria
05.2022 - Current
  • Developed key customer relationships to increase sales.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Produced sales documents, finalized deals and filed records.
  • Negotiated pricing contracts with customers to maximize profits.

Customer Service Manager

Rebel Sport
Melbourne, Victoria
02.2020 - 04.2022
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.

Duty Manager

Coles
Hallam, Victoria
09.2016 - 03.2020
  • Delegated tasks based on individual skill sets across various store departments.
  • Resolved customer inquiries and complaints requiring management-level intervention.
  • Monitored inventory levels to guarantee product availability for customers.
  • Developed and maintained a safe working environment in compliance with safety regulations.
  • Enhanced customer service and service speed through implementation of effective solutions.
  • Managed team of approximately 20 employees, ensuring adherence to productivity and quality standards.

Education

Bachelor of Business (Sport Management) - Marketing

Deakin University
Melbourne, VIC
02-2020

Skills

  • Lead generation
  • Market analysis
  • Revenue growth
  • Training and development
  • Networking techniques
  • Team leadership
  • Quality assurance
  • Customer service
  • Conflict resolution
  • Time management
  • Organizational skills
  • Communication skills

Affiliations

  • Active lifestyle, gym, and boxing enthusiast

Languages

English
Native/ Bilingual
Serbian
Native/ Bilingual

References

References available upon request.

Timeline

Sales Representative (Automotive)

Wurth
05.2022 - Current

Customer Service Manager

Rebel Sport
02.2020 - 04.2022

Duty Manager

Coles
09.2016 - 03.2020

Bachelor of Business (Sport Management) - Marketing

Deakin University

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Sreten Pjevic