Srey Ly Wilson
Lakelands
Summary
I am a dynamic and results-oriented professional with a proven track record at Kmart, specializing in enhancing customer satisfaction and optimizing operational efficiency. I have a strong expertise in team collaboration, time management, and improving workplace productivity. I am currently pursuing a Master of Social Work, with a focus on making a positive impact in the community. In my current role as an Administrative Assistant, I continue to build on my organizational and relationship-building skills. In summary I am a motivated and driven worker with a positive attitude and a commitment to excellence in all endeavours.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Think Therapy
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
TEAM MEMBER
Kmart
07.2017 - 11.2024
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
- Communicated effectively with customers, supervisors, and team members
- Performed opening and closing duties, including store cleaning and restocking
- Arrived on time for shifts and adhered to company dress code guidelines
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers
- Provided excellent customer service through solving problems and answering questions
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs
- Built relationships with customers through providing accurate information on products or services offered
LEADERSHIP TEAM (VOLUNTEERING)
Ignite
06.2021 - 12.2023
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Met deadlines while maintaining high-quality deliverables
- Managed and coordinated multiple projects while ensuring timely completion
- Skilled in using various software applications and programs including Microsoft Office and Canva
- Identified ways to improve efficiency in operations and implemented process changes
- Experienced with social media and communications platforms
DUTY MANAGER
Kmart
11.2020 - 07.2021
- Successfully trained and developed new staff members on company policies and procedures
- Demonstrated strong leadership abilities while managing daily operations of the business
- Utilized problem-solving techniques when resolving conflicts among team members
- Established effective communication channels between management and employees
- Resolved customer complaints in a professional manner, leading to improved customer retention rates
- Maintained accurate records of daily transactions and employee performance reviews
- Provided guidance and mentorship for junior staff members as needed
- Collaborated regularly with management team to address ongoing strategies and concerns
- Trained and supervised staff while coaching applicable improvement skills and providing valuable feedback and reviews
Education
BACHELOR OF ARTS (B.A.) - LAW AND SOCIETY
University of Western Australia
Perth, WA12.2023
WACE -
John Tonkin College
Mandurah, WA12.2020
Masters - Social Work
University of Western Australia
Perth, WA12-2026
Skills
- Time Management
- Relationship Building
- Team Collaboration
- Task Prioritization
- Positive Attitude
- Reliability
- Idea Development and Brainstorming
- Social media expertise
- Positive attitude
- Problem-solving
- Clear communication
- Attention to detail
Certification
- Manual Drivers License
- Working with Children's Check
- Police Clearance
Timeline
Administrative Assistant
Think Therapy
08.2024 - Current
LEADERSHIP TEAM (VOLUNTEERING)
Ignite
06.2021 - 12.2023
DUTY MANAGER
Kmart
11.2020 - 07.2021
TEAM MEMBER
Kmart
07.2017 - 11.2024
BACHELOR OF ARTS (B.A.) - LAW AND SOCIETY
University of Western Australia
WACE -
John Tonkin College
Masters - Social Work
University of Western Australia
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