Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sri Hari Bojedla

Perth

Summary

Skilled IT Support specialist with expertise in Active Directory, Microsoft 365, Fortinet VPN, and Mimecast. Experienced in configuring Mitel VoIP, MDM, and managing IT assets with tools like Asset Panda. Proficient in troubleshooting SharePoint, OneDrive, and enterprise applications. Strong background in security, backup solutions (Veeam), and end-user support.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Specialist

CTI Logistics
07.2024 - Current
  • Active Directory Manager Plus (AD Manager Plus): User provisioning, role-based access control, group policy administration, and audit/reporting.
  • Mobile Device Management (MDM): Deployment, configuration, and policy enforcement across iOS and Android devices.
  • Mitel Phone Systems Configuration: Setup and administration of Mitel VoIP systems including user extensions, voicemail, call routing, and integration.
  • PDA Configuration: Installation, setup, and troubleshooting of personal digital assistants for enterprise use.
  • Sophos Endpoint Security Management: Centralized deployment and configuration of Sophos antivirus, firewall, and encryption policies.
  • ThreatLocker Management: Application whitelisting, storage control, and ringfencing configuration for enhanced endpoint protection.
  • Mimecast Administration: Email security management including anti-spam filtering, archiving, continuity services, and releasing held/quarantined emails.
  • Fortinet VPN Configuration: Setup and management of secure remote access using Fortinet FortiGate appliances and FortiClient VPN.
  • Veeam Backup & Replication: Configuration and management of Veeam backup jobs, restores, and disaster recovery planning.
  • Microsoft 365 Administration:
    Admin Center:     User account management, mailbox configuration, and assigning/removing licenses.
    OneDrive: Troubleshooting sync issues, file recovery, access permissions, and integration across devices.
    SharePoint: Site creation, document library management, user permissions, and collaboration support.
  • IT Asset Management: Lifecycle management of hardware and software assets using tools like Asset Panda; inventory tracking, licensing compliance, and ordering PCs, laptops, and peripherals based on user and department requirements.
  • Printer Support: Troubleshooting and resolving hardware/software printer issues, including connectivity, driver installations, print server configuration, and consumables management.
  • Application Support:
    2ic Software:     User support and troubleshooting for operational management tools.
    Translogix: Application support for transport and logistics management software, including issue resolution and workflow optimization.
    HUB Systems: Support and configuration of ERP and business management systems.
  • General Applications Support: Troubleshooting and resolving software issues, user training, documentation, and coordination with vendors for updates and escalations.

IT Support Engineer

AAM IT Solutions Pvt LTD
06.2022 - 06.2024
  • Active Directory Manager Plus (AD Manager Plus): User provisioning, role-based access control, group policy administration, and audit/reporting.
  • Mobile Device Management (MDM): Deployment, configuration, and policy enforcement across iOS and Android devices.
  • Mitel Phone Systems Configuration: Setup and administration of Mitel VoIP systems including user extensions, voicemail, call routing, and integration.
  • PDA Configuration: Installation, setup, and troubleshooting of personal digital assistants for enterprise use.
  • Sophos Endpoint Security Management: Centralized deployment and configuration of Sophos antivirus, firewall, and encryption policies.
  • ThreatLocker Management: Application whitelisting, storage control, and ringfencing configuration for enhanced endpoint protection.
  • Mimecast Administration: Email security management including anti-spam filtering, archiving, continuity services, and releasing held/quarantined emails.
  • Fortinet VPN Configuration: Setup and management of secure remote access using Fortinet FortiGate appliances and FortiClient VPN.
  • Veeam Backup & Replication: Configuration and management of Veeam backup jobs, restores, and disaster recovery planning.
  • Microsoft 365 Administration: Admin Center: User account management, mailbox configuration, and assigning/removing licenses. OneDrive: Troubleshooting sync issues, file recovery, access permissions, and integration across devices. SharePoint: Site creation, document library management, user permissions, and collaboration support.
  • IT Asset Management: Lifecycle management of hardware and software assets using tools like Asset Panda; inventory tracking, licensing compliance, and ordering PCs, laptops, and peripherals based on user and department requirements.
  • Printer Support: Troubleshooting and resolving hardware/software printer issues, including connectivity, driver installations, print server configuration, and consumables management.

Education

Masters of Technology - Network Security

Charles Sturt University
04-2021

Bachelor of Science - Computer And Information Systems

JNTUK
05-2017

Skills

    Systems & Network Administration
  • Active Directory Manager Plus (AD Manager Plus)
  • Microsoft 365 Admin Center (User Management & License Assignment)
  • Fortinet VPN Configuration (FortiGate & FortiClient)
  • IT Asset Management (incl Asset Panda)
  • Mobile Device Management (MDM) for iOS & Android
  • Printer Setup & Troubleshooting (hardware, drivers, connectivity)
    • Security & Backup
  • Sophos Endpoint Security (Firewall, Antivirus, Encryption)
  • ThreatLocker Management (Application Whitelisting, Ringfencing)
  • Mimecast Email Security (Spam Filtering, Quarantine Management)
  • Veeam Backup & Replication (Backup Jobs, Restore, DR)
    • Cloud & Collaboration Tools
  • Microsoft 365 Suite
    OneDrive (Sync Issues, File Access)
    SharePoint (Site Management, Permissions, Libraries)
    Admin Center (License Management, Mailbox Setup)
  • Mimecast (Email Continuity, Archiving)
    • Communication Systems
  • Mitel Phone Systems (VoIP Configuration, Call Routing, Voicemail)
  • PDA Device Configuration & Support
    • Hardware & Procurement
  • Hardware Lifecycle Management (PCs, Laptops, Peripherals)
  • Ordering Equipment Based on Business Requirements
    • Application Support & Troubleshooting
  • 2ic Software (Operational Tools)
  • Translogix (Transport & Logistics Software)
  • HUB Systems (ERP & Business Management)
  • General Software/Application Troubleshooting & Vendor Coordination

Certification

  • ITIL

Timeline

IT Support Specialist

CTI Logistics
07.2024 - Current

IT Support Engineer

AAM IT Solutions Pvt LTD
06.2022 - 06.2024

Masters of Technology - Network Security

Charles Sturt University

Bachelor of Science - Computer And Information Systems

JNTUK

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Sri Hari Bojedla