Sri Niwas

• Install, configure, and maintain VMware virtualization infrastructure, including ESXi hosts, vCenter Server, and virtual machines
• Perform upgrades, patches, and migrations of VMware components and guest systems
• Ensure regular snapshots and backups of virtual machines
• Participate in incident response, problem and change management activities as per ITIL guidelines
• Maintain compliance with the ACIC’s target Essential Eight maturity levels
• Set up and manage virtual desktop pools, persistent/non-persistent desktops, and application pools in VMware Horizon
• Optimize resource allocation for virtual desktops (CPU, memory, and storage) to ensure optimal end-user performance
• Configure and enforce policies for user profiles, desktop experience, and session management via Group Policy Objects (GPOs)
• Implement and maintain security control via patch management, application hardening, Antivirus etc
• Provide tier 2/3 technical support and training to users
• Maintain accurate documentation of configurations, changes, and procedures in confluence

• Providing support to desktop, laptops, servers, network, mobile devices (phone & tablets), peripherals, and AV equipment
• Implementing internal IT project rollout (e.g

Windows 10 remediation, Office 365, Citrix VDI deployment) and provide tier one support

• Physical and virtual workstation deployment through SCCM and MAC deployment and management using JAMF cloud
• Maintaining and updating asset movement in configuration management database (CMDB)
• Testing and evaluating IT vendor products before being release in Client’s IT environment and resolving any technical problem involving third party vendors
• Deploying Windows operating system security patches conferring with vendors and services in pilot and production rollouts
• Fixing issues related to enterprise applications working with vendors and managing Software licenses
• Installing new/rebuilding existing servers and configure hardware, peripherals, services, settings, directories, storage in accordance with standards and operational requirements
• Mobile device management (MDM) using tools like DUO and Intune
• Office 365 administration and support
• Regular schedule maintenance and upgrades of IT infrastructure such as hardware, software, and security updates in a mature ITIL framework

• Providing support and fixing hardware and software issues related to desktop, laptops, mobile devices (phone & tablets), peripherals, and associated accessories
• Troubleshooting known and unknown software issues related to Windows 10/7, Microsoft Office 2016 /365, OneDrive, Outlook, Skype for Business, and other corporate deployed desktop and cloud applications
• Building and reimagining a corporate issued PC including performing any necessary hardware repair or upgrades required to solve the end user productivity issue
• Troubleshooting and fixing LAN/WAN, TCP/IP, VPN, Secure access and wireless issues impacting employee’s productivity
• Support to enterprise applications like CRM
• Working in resolution of incidents, problems and change requests as per ITIL best practices
• Office 365 administration and support
• Liaising with third party vendors and service providers and global infrastructure and application teams to get the resolution of the incidents
• Resolving incident and service request logged via service desk as per agreed Service Level Agreement (SLA)
• Active directory user account administration and group policy management
• Creating technical documentation including installation procedures, troubleshooting methods, knowledge base articles and faqs in SharePoint
• Software and monthly patch deployment using tools like Microsoft System Centre (SCCM)
• Fixing issues related to information security, Cyber Security and Antivirus (AV) system
• Performing inventory management, reporting, and ordering hardware and software according to company policies using organizational applications and tools
• Winner of employee of the month awards few times

• In this role I was working as Systems Engineer providing 2nd and 3rd level support to Fujitsu’s one of the major client Qantas managing their day today BAU operation and getting involved in infrastructure change related Projects
• The enterprise wide environment consists of 15000 desktop/laptops with 5000 users, servers and Citrix based Virtual clients in ANZ region
• Providing 2nd and 3rd Level support to desktop, network, telephony, server and applications related issues being onsite and remotely (via phone, email and chat)
• Ownership and management of assigned Incidents and service requests logged via helpdesk ticketing system through to resolution
• Support to Windows Operating System (10,8,7 and XP) and MS Office Suite (2016,2013 and Office 365)
• Investigate, diagnose and resolve hardware and software faults related to end-user devices
• Multiple Desktop SOE support
• Monthly Patch management and application deployment using SCCM 2012/2016
• Regular schedule maintenance and upgrades of IT infrastructure such has hardware, software and security updates
• Testing and evaluating IT vendor products before being release in Client’s IT environment and resolving any technical problem involving third party vendors
• Liaising with various geographically located technical teams, external service providers and third party vendors to achieve the problem resolution
• Helping in Planning and co-ordination of enterprise-wide software deployment schedules, risk assessment and rollback plans following ITIL change and release management process
• Actioning change following ITIL change management approval process
• Created technical documentation and knowledge base for Helpdesk and desktop support team

• Worked as Test Analyst in Engineering team which was part of Managed Infrastructure Services (MIS) for Fujitsu’s flagship client Qantas
• I was responsible for system testing, SOE baseline testing, application testing, hardware and peripheral integration and testing and monthly Microsoft Windows and Office patch testing for enterprise wide Qantas Hybrid IT infrastructure had 5000+ users, 16000 machines and more than 700 applications
• Lead for end-to-end business critical application management
• worked as Test Lead for many infrastructure change related projects which includes operating system migration from Windows XP to Windows 7 and Win7 to Win10, Novell to Active Directory migration, application compatibility testing of the new operating system, system configuration, pre-Installation and Post Installation testing, Lotus Notes to Exchange Migration etc
• Discover and document software, hardware, peripheral and application packaging requirement by liaising with various stakeholders, requester and Subject Matter Experts(SME)
• Responsible for translating business requirements into well-engineered, tested and deployed solutions as well as supporting these solutions while in production
• Created high level of test plane and test cases covering all the deployment scenarios and expected test results for complex applications
• Integrated packaged Software in deployment tools such as SCCM 2012/2016 and Novell ZENworks
• Developed testbeds for testing in virtual and physical environments
• Performed integration, sociability and regression and Functionality testing for packaged applications on various SOEs
• Coordinating User Acceptance Test (UAT) and verifying performance, reliability and fault tolerance issues and taking corrective action for defects found in uat
• Prepared, managed and reviewed testing documentation