Sribalaji Devadass

Results-driven analyst with 7+ years of experience in new business development, networking, and operations. Aligns advanced analytics with business strategy to achieve objectives. Specialized skills in data interpretation, statistical analysis, and predictive modeling enhance problem-solving capabilities. Excels in communication, teamwork, and adaptability for seamless collaboration in dynamic environments.

• Nominate twice in the Recognized for living and role modelling NAB’s values.
• Have been received outstanding feedback from stakeholders regarding conduct and performance.

• Deployed, managed and technical support of different servers and services (SBS 2008/2011, server 2003-2008, AD, IIS, DHCP, DNS, Terminal Services, Backups).
• Roll out System Backups, administering Active Directory accounts & updating and monitoring Domain user accounts.
• Installed, configured, and maintain Servers, PCs, Eftpos, network equipment: switches, routers, x DSL modems, access points, print servers and firewalls.
• Set up the company’s firewall and router for VoIP, WIFI, security and VPN by Billion products.
• Deployed virtual servers at company for development and test environments, using Hyper-V and VMware.
• Windows Systems administration, GPO/software installation /Asset management.
• ITIL End User support - Laptop builds, asset registry management, software roll-out.
• Projects, Service, problem, and fault management.
• Information security change management.

• Gained experience in all aspects of the operation of a Truck Stop with training and knowledge of profitability, personnel management, and safety in a site with daily takings of $300,000.
• Leading and coordinating a team of 12 console operators and 14 kitchen hands working onsite.
• High end usability of Microsoft Office 2010 applications.
• Completing orders for fuel and FMCG to stock shelves.
• Actively collaborating with the manager to develop new business strategies.
• Using Back Office Tool to reconcile daily invoices and fuel receipts.

• Assisted IT staff in technical support, trouble shooting and monitoring (Windows 7).
• Supported customers and staff using computer hardware and software.
• Maintained OS, network installations and system administration.
• Provided level-1 Help Desk support for hardware and software diagnosis and installation.
• Maintained Windows Server 2008 R2 and Microsoft Exchange Server 2010.
• Maintained Active Directory, dealt with users and group policy.
• Network installation including VOIP system.

Simon J Pilkington, Lead, NB Pre Assessment, +61 400 661 963, simon.pilkington@nab.com.au

Working along with product owner., Remediation, CDD and KYC., SAS updates, Blocking/Unblocking accounts., Testing products in development stages and change management., Working on Financial Products (home mortgage, cards, processes)., Leading team, SME in team, training new team members in applications for Lending (Home Loans), KYC, legal, NABone WFM, credit policy, Ebobs and Siebel., AUSTRAC, Customer Due Diligence and AML/CTF., Working on GRACE events, ECLAF, File Quality reports., Case management, managing and allocating process workloads., Contact clients' lawyers and accountants to work collaboratively to reach clients' financial goals, such as arranging settlements and collate financial documents., Provide Credit Recommendations through conducting in-depth analysis of client's characters, capacity, and collateral., Engaged with stakeholders to onboard the assets team to CyberArk, PAM., Deployed various connectors to manage different target systems., Onboarded Network, operating system, database, and web application accounts to CyberArk., Documented various process in confluence to ease transfer of knowledge., Used SailPoint, Jenkins, ServiceNow, Confluence in day-to-day basis., Resolved record number of tickets efficiently in ServiceNow., Deployed safes and roles using Jenkins pipeline., Supporting existing processes and implementing change requirements as part of a structured change control process., Daily administration of Blue Prism environment (running processes, maintaining resources, viewing logs and scheduling)., Knowledge of ServiceNow applications for create, monitor, and close incidents and changes., Ensuring Team Leaders across the floor are notified when VM’s are down so arrangements can be made for additional staff to complete the work to maintain SLA (if VM’s are expected to be down for some time)., Attending ‘change forward meetings’ to ensure any upcoming changes are implemented before release dates., Identifying new automation opportunities, working with Business and developers to implement those ideas., Implement change and enhancements as required due to business requirements., Managing and investigating exceptions (Business and System exceptions)., UAT and End-to-End testing., Triaging and solving issues that arise in the day to day running of Blue Prism processes and assisting in the provision of timely responses and solutions as required., Communicating with relevant support teams on software, configuration related and target application issues., Creating and maintaining technical documentation., Communicating with business units/process owner daily and reporting of executed work items., Uncover opportunities and run initiatives to improve processes., Supporting operational teams during UAT, Business Verification Testing and rollout phases., Excellent written & verbal communication skills, proficiency with relevant tools (Confluence, Teams etc.)., Understanding of both agile SCRUM and waterfall delivery methodologies., Consistently self-managed and independently motivated ahead of expectations in providing new data solutions to company., Managing future opportunities for business growth by accurately recording details within NABONE, WFM, Siebel and eBobs., Assessing in Consumer Lending with a view to making sound Credit Decision’s within the required timeframe and within the banks requirements, or outside policy where appropriate., Performing various administrative tasks and providing support and assistance to Team Leader as required., Collaborating with other teams (Settlements and Document Preparation Team) and the Valuations team to provide an exceptional customer experience., Training team members at SAI Global on the account opening and use of systems with Ebobs and Siebel, AUSTRAC., Quality Assurance of approved files., Ability to manage complicated files, complex issues, and complaints., Good understanding of NABs risk management process and policies.

• Good people skills with proven ability to build effective relations and gain customer loyalty.
• Proven experience in record management systems.
• Demonstrated strengths in customer service, team leadership and personnel management.
• Strong knowledge of data warehouse concepts and design, business information systems management, data mining and business intelligence.
• Advanced analytical and critical thinking skills applied in a variety of business areas.
• Ability to assess, prioritise and mitigate risk.
• Provision of technical writing skills.
• Knowledge and experience in marketing, strategic planning, reporting, and training staff.
• Provision of end user training and transfer of knowledge.
• Proven strengths in organisation and time management demonstrated in prioritising workload to achieve tight deadlines.
• Successful experienced in the provision of onsite and remote IT support and user training.
• Experienced in troubleshooting desktop, server, and network related issues.