Sri Bhargavi Kasukurthi
Nowra,NSW
Summary
Over 6+years of experience at Amzon.com operations sector, consists of 1+ Year in Managing the team, 4 years in e-commerce Fraud/Abuse Risk management, 1+ years in Technical support. Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills.
Besides the corporate experience, studied Cert 3 in Commercial cooking and a passionate Chef with 5Years of experience while caring the young family. Now as my beautiful girls grew up and going to school I am ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated.
Overview
14
14
years of professional experience
Work History
Chef
Bumpy Road Events And Catering
01.2024 - Current
- Spearheaded successful catering events, showcasing the signature dishes while maintaining impeccable standards of service.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Maintained well-organized mise en place to keep work consistent.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
Chef
Shoalhaven Council
03.2022 - 12.2023
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Implemented food cost and waste reduction initiatives to save money.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Disciplined and dedicated to meeting high-quality standards.
Apprentice Chef
Cupitts Winery
11.2018 - 02.2022
- Implemented cost-saving measures by minimizing food waste through proper storage practices and portion control procedures.
- Performed other tasks as assigned by sous chef or chef
- Used food inventory and supplies resourcefully to prevent waste and avoid unnecessary ordering from vendors.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Team Lead, Risk and Fraud Manamegement
Amazon.Com, Inc.
05.2015 - 11.2016
- Inspired each and every team member to perform and produce their
best. - Determined the duties and responsibilities of individuals in a team.
- Analyzed the individual performance of each team member and
motivated them to perform even better. - Organized training workshops to improve the performance of the
team members. - Analyzed the assigned projects and distributed tasks to the members as per their area of expertise.
- Offered solutions to the top management regarding project-related
queries. - Trained and mentored newly hired investigators.
- Managed work flow and able to meet the given goals.
- Handled escalation emails and tickets that comes from other
departments of organization. - Investigation and elimination of online e-commerce risk
- Verified the identity, business, financial information of clients to sell on the Amazon platform.
- Taking appropriate action to identify and help to minimize the risk posed by fraud and abuse patterns and trends
- Collaborated with internal teams, engineers, and stakeholders to analyze transaction data and identify patterns and trends potentially indicative of unethical activity
- Provided managers with input on company policies and industry best practice standards to suggest enhancements to standard operating procedures.
- Planned and executed compliance audits to check clients were within Amazons policies.
Senior Transaction Risk Investigator
Amazon
10.2011 - 05.2015
- Responsible for a wide range of duties related to the investigation and elimination of online e-commerce abuse/fraud by taking appropriate action to identify and help to minimize the risk posed by fraud patterns and trends
- Prevention of hacking veteran buyer accounts. Maintain trust and safety, make sure Amazon is most trusted and safest place to transact.
- Reduce fraud/abuse losses by way of: Timely identification of abuse/ fraud patterns and minimize the abuse concessions and fraud chargebacks.
- Engaged in IT enhancements for Abuse &Fraud Investigation systems by Communicating defects, bugs and changes required for the tools used during investigation.
- One of the core team member for the launch of Amazon India operations.
Technical Support(Kindle Specialist)
Amazon
08.2010 - 10.2011
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Improve Kindle, Digital and Retail customer experience by
answering messages in authorized email queues as directed by
Workflow and Supervisor. - Maintained quality (currently measured in Expressed
Dissatisfaction Rate - EDR) at or below published standard for
skill group. - Maintained and exceeded the assigned productivity goals.
- Demonstrate clear and polite written communication in all
responses. - Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Cert 3, Commercial Cooking - Commercial Cooking
Tafe Bomaderry
Nowra, Australia12.2022
Bachelors of Information And Technology - Information Technology
Sri Padmavathi Mahila University
Tirupathi, India04.2010
MPC - Mathematics
Sri Chaitanya Jr College
Hyderabad, India03.2006
High School Diploma -
Satyavani Vidyalayam
Hyderabad, India04.2004
Skills
- Data Analysis
- Fraud Investigations
- Conflict Management
- Risk Identification
- Risk Assessment
- AML Software
- Data Security
- Document Review
- Internal Policy Implementation
- Data Interpretation
- Quality Evaluation
Timeline
Chef
Bumpy Road Events And Catering
01.2024 - Current
Chef
Shoalhaven Council
03.2022 - 12.2023
Apprentice Chef
Cupitts Winery
11.2018 - 02.2022
Team Lead, Risk and Fraud Manamegement
Amazon.Com, Inc.
05.2015 - 11.2016
Senior Transaction Risk Investigator
Amazon
10.2011 - 05.2015
Technical Support(Kindle Specialist)
Amazon
08.2010 - 10.2011
Cert 3, Commercial Cooking - Commercial Cooking
Tafe Bomaderry
Bachelors of Information And Technology - Information Technology
Sri Padmavathi Mahila University
MPC - Mathematics
Sri Chaitanya Jr College
High School Diploma -
Satyavani Vidyalayam
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