Sricharan Gandrapu

• Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
• Trained new hires on warehouse equipment usage improving their productivity contributing towards the company goals.
• Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
• Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
• Assisted in training new employees on production processes, ensuring a seamless integration into the team.
• Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
• Implemented real-time adjustments to address any identified machine malfunctions or bottlenecks within the process workflow.
• Streamlined packing processes for increased efficiency in order fulfillment.
• Assisted in meeting daily production goals through efficient task completion and teamwork.

• Maintained a daily resolution rate of 190-250 tickets, showcasing expertise in issue resolution.
• Managed document and certification uploads, ensuring platform compliance.
• Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
• Oversaw profile approvals for the Australian & New Zealand regions.
• Managed and responded to team-leading volume of support tickets and chats submitted via email, intercom and through support portal.
• Worked with management to provide decision support analysis.
• Provided ongoing guidance and support to clients throughout job search and onboarding process.
• Delivered extensive training to 5 new team members and provided mentorship in Tier 3 process.
• Supported payroll management systems and employee payment on weekly schedule.
• Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
• Tracked and documented employee sick, vacation and personal time and submitted invoices for disbursement to payroll.
• Handled scheduling conflicts and availability matters promptly.
• Engaged with job applicants, providing updates on opportunities and fostering relationships for potential placements.

• Identified issues, analyzed information, and provided solutions to problems, demonstrating strong problem-solving skills and attention to detail.
• Monitored competitor activities to assess their strategies and gain advantages in future matches, informing strategic planning and ensuring competitive advantage in the market.
• Conducted audits of store menus and in-app reviews for ANZ, ensuring compliance with company standards and identifying opportunities for improvement.
• Conducted product categorization, ensuring accurate and consistent categorization of products according to SKU in the app, enabling a more efficient user experience.

Driver Operations

• Proactively supported drivers through Zendesk platforms, swiftly resolving inquiries and issues to uphold exceptional service standards
• Maintain meticulous driver-partner records, capturing critical documents, vehicle specifics, and communication logs.
• Executed thorough verification of driver earnings, guaranteeing precision and reliability in payment processing.
• Facilitated prompt and secure payment transfers to driver partners through seamless coordination with finance.
• Provided comprehensive earnings statements, empowering drivers with transparent financial insights and fostering trust and loyalty
• Aid riders with account-related concerns, such as password resets, payment issues, and profile updates.
• Handle billing inquiries, fare adjustments, and payment disputes, collaborating closely with the finance team for precise resolution.
• Collaborate with safety and legal teams to manage and escalate critical incidents, prioritizing rider safety and protocol compliance.

• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Utilized customer service software to manage interactions and track customer satisfaction.