SRIDEVI PARIMI

• Developed and maintained responsive and scalable React applications, optimizing performance by 10% for seamless user experience.
• Conducted unit and integration testing with Jest to ensure code reliability and maintainability.
• Improved website load times and ensured cross-browser compatibility and accessibility compliance by implementing best practices in frontend optimization..
• Integrated APIs for real-time data updates and enhanced scalability.

• Managed user accounts, access permissions, and security groups using Microsoft 365 and Active Directory.
• Logged, tracked, and resolved IT support tickets in ServiceNow, ensuring timely resolution and SLA adherence.
• Created and updated technical documentation, knowledge base articles, and standard operating procedures (SOPs) to enhance IT support efficiency.
• Assisted in system updates, patches, and software deployments to maintain a secure and optimized IT environment.

• Provided personalized customer service, resulting in a 15% boost in positive feedback and repeat business.
• Implemented strategic upselling techniques, increasing average transaction value by 18%.
• Streamlined checkout processes, reducing customer wait times by 25% and enhancing overall shopping experience.
• Organized and maintained merchandise displays, driving a 22% increase in product visibility and sales.
• Promoted loyalty program benefits, leading to a 20% rise in customer sign-ups and engagement.

• Food preparation and monitoring
• Following food safety and work place safety procedures
• Preparation of sales reports and stock take reporting.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.

• Experience in working with CRM
• Hands-on Experience with POS machines
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Maintain financial accounts and process orders.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.