Sridhar Gaddam
Sunshine Coast,QLD
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Help Desk Officer
Secure Parking
09.2022 - Current
- Provided technical assistance and troubleshooting support to end – users, resolving hardware and software issues promptly and efficiently
- Assisted in setting up accounts and systems for new users in Active Directory and Office 365
- Managed and maintained computer systems, networks and servers, ensuring smooth operations and minimizing downtime
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Supported System Administrator and IT Manager with desktops, Servers, and networking such as IP Networking, WAN, firewall support
- Responded timely manner to employee IT service issues and requests
Administrative Officer
Albury Wodonga Health
01.2022 - 09.2022
- Responded to internal branch inquiries regarding medical equipment and tools, providing comprehensive information
- Managed in development and maintenance of office systems to ensure smooth operation of volunteer programs
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared and distributed memos, letters, spreadsheets, forms, and graphs relevant to organization
- Documented all written communication pertaining to medical equipment delivery timings and donated charity items
Customer Service Assistant
United Petroleum
09.2019 - 10.2021
- Delivered exceptional customer service in alignment with company policies and procedures, consistently exceeding consumer expectations
- Operated POS cash register and ensured compliance with in-store security and cash handling protocols
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Communicated with suppliers to maintain updated information regarding status of current orders.
Education
Professional Year Program -
Australian Computer Society
Melbourne, VIC08.2019
Master of Science - Information Technology
Charles Sturt University
Melbourne, VIC07.2018
Skills
- Knowledge in Networking (LAN, WAN, IP Addressing), Switches, Routers and Network Topologies
- Hardware Components
- Computer Hardware Knowledge
- Help Desk Support
- Microsoft Active Directory
- Closing Tickets
- Experience in Operating Systems like Windows XP/Vista/7/8/10, Linux /Ubuntu, VMWare
- Experience with Microsoft Office (Word, Excel, PowerPoint, Access), Teams, Outlook and Excel
- Hardware and software implementation
Certification
Cisco Certified Network Associate (CCNA)
Timeline
IT Help Desk Officer
Secure Parking
09.2022 - Current
Administrative Officer
Albury Wodonga Health
01.2022 - 09.2022
Customer Service Assistant
United Petroleum
09.2019 - 10.2021
Professional Year Program -
Australian Computer Society
Master of Science - Information Technology
Charles Sturt University
Cisco Certified Network Associate (CCNA)
Similar Profiles
Danny InaDanny Ina
Valet at Secure ParkingValet at Secure Parking
Opeta IoaneOpeta Ioane
Customer Service Representative at Secure ParkingCustomer Service Representative at Secure Parking
Haravindh VenkatesanHaravindh Venkatesan
National Marketing Coordinator at Secure ParkingNational Marketing Coordinator at Secure Parking