Sridhar Gorla
58, Fairland Street, Mount Gravatt,QLD
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
6
6
years of professional experience
Work History
Technical Support Officer
I9 Education
01.2023 - Current
- Conducted regular system maintenance, ensuring optimal performance and minimizing disruptions.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Assisted in the development of customized applications tailored to meet specific business requirements.
- Installed and configured operating systems and applications.
- Delivered remote support services to clients across multiple locations, enabling swift issue resolution without the need for on-site visits.
- Mentored junior team members, fostering professional growth and improving team dynamics.
IT Support Specialist
Boardriders
01.2022 - 01.2023
- Delivered onsite technical support for 27 employees.
- Worked effectively in fast-paced environments.
- Contributed to the development of internal tools that improved workflow automation within the IT department.
- Researched and identified solutions to technical problems.
IT Support
HS Fresh
08.2020 - 01.2023
- Streamlined IT support processes with effective ticket management and prioritization.
- Provided first- and second-line IT support for internal colleagues.
- Streamlined IT support processes for increased efficiency and reduced downtime.
- Partnered with IT support to troubleshoot and address platform issues.
Help Desk Technician
Catch Of The Day
08.2018 - 07.2021
- Offered assistance in implementing and developing training programs.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Master of Science - Information Technology
Central Queensland University
Melbourne, VIC07.2016
Bachelor of Science - Information Technology
Jawaharlal Nehru Technological University
Hyderabad07.2012
Skills
- Technical Troubleshooting
- Training Materials Development
- Problem-Solving
- Ticket management
- Online Chat Support
- Call Management
- Interpersonal Skills
Timeline
Technical Support Officer
I9 Education
01.2023 - Current
IT Support Specialist
Boardriders
01.2022 - 01.2023
IT Support
HS Fresh
08.2020 - 01.2023
Help Desk Technician
Catch Of The Day
08.2018 - 07.2021
Master of Science - Information Technology
Central Queensland University
Bachelor of Science - Information Technology
Jawaharlal Nehru Technological University
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