Sridher Podeti
14 Dianchi Drive, Wyndham Vale,VIC
Summary
Network Support Engineer with comprehensive experience in designing, implementing and maintaining growing network infrastructure. Analytical and logical professional quickly learns new concepts paired to complement understanding of networking protocols and OSI or TCP models. Commended for providing top-notch, hands-on technical support for WAN, LAN, DHCP and security devices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Network Support Engineer
Axiom Technology
07.2022 - Current
- Design, configure, and maintain network infrastructure, including routers and switches
- Supported users in setup and configuration of wireless bridge networks.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Strong knowledge of routing and switching protocols (e.g., EIGRP , OSPF, VLANs).
- Proficient in Technical understanding of Networking, LAN, WAN, Switch, Routing, Cisco Firewalls.
- knowledge of DNS and DHCP technologies.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Strong knowledge of IP Communications fundamentals, focusing on OSI Layers.
IT Support Specialist
Ampol Australia
05.2021 - 03.2022
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1/ Tier 2 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtime's.
Customer Service Representative
Caltex Australia
02.2014 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered excellent customer service by greeting and assisting each customer
- Created training manuals targeted at resolving even the most difficult customer issues. Improved service quality and increased sales by developing a strong knowledge of company's products and services.
- Following safety measures to avoid any possible risks.
- Achieved best customer service attendant.
Education
Master of Information Technology - Computer Networking
Central Queensland University
Melbourne, VIC07.2016
Bachelor of Technology - Electronics And Communications Engineering
Jawaharlal Nehru Technological University
Hyderabad, India05.2012
Skills
- Network Configuration
- Routing Protocols
- Network Troubleshooting
- Root Cause Analysis
- Ticket Management ( ServiceNow, JIRA )
- LAN/WAN technologies
- DHCP Configuration
- Office 365
Certification
- CCNA - Cisco Certified Network Associate.
- ITIL4- Foundation Certificate in IT Service Management.
Timeline
Network Support Engineer
Axiom Technology
07.2022 - Current
IT Support Specialist
Ampol Australia
05.2021 - 03.2022
Customer Service Representative
Caltex Australia
02.2014 - 03.2021
Master of Information Technology - Computer Networking
Central Queensland University
Bachelor of Technology - Electronics And Communications Engineering
Jawaharlal Nehru Technological University
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