Dynamic professional with extensive experience in customer service at Origin Energy, excelling in problem-solving and communication. Proven ability to enhance customer satisfaction and drive sales through active listening and personalized support. Skilled in CRM systems and adept at managing high call volumes while maintaining a professional demeanor. Multilingual and adaptable to diverse environments.
Hi, I’m
Sridivya Pamarthy
Noble Park,VIC
Summary
Overview
10
years of professional experience
1
Certification
Work History
Chemist Warehouse
Pharmacy Assistant
04.2022 - Current
Job overview
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
Origin Energy
Customer Service Support Representative
11.2020 - 03.2023
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Contributed to increased sales revenue by identifying potential upsell opportunities during customer interactions.
- Performed detailed documentation of support cases within CRM systems, ensuring accurate tracking of all client engagements.
- Assisted in the development of training materials for new hires, contributing to enhanced team performance overall.
- Cultivated positive relationships with clients through empathetic communication and personalized assistance.
- Improved first-call resolution rates by effectively utilizing available resources during customer interactions.
- Managed high call volumes while maintaining a professional demeanor and delivering prompt service in each interaction.
IGA Supermarket
Customer Service Representative
04.2018 - 04.2020
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Nippon Koei India Pvt. Ltd.
Civil Engineer
04.2015 - 04.2017
Job overview
- Estimated quantities and material costs during project planning to support budgeting and costing.
- Supervised construction progress on-site, addressing any discrepancies or issues promptly while maintaining safety protocols.
- Monitored execution of contract work for compliance with design plans and specifications.
- Managed quality assurance and laboratory testing for concreting operations.
Education
Torrents Melbourne, VIC
Masters Of Project Management
05.2021
University Overview
JNTUKakinada
Bachelor Of Engineering from Civil Engineering
04.2014
University Overview
Skills
Communication Skills
Active Listening
Problem-solving
Customer Relationship Management
Time Management
Multitasking
Attention to Detail
MYOB
Customer Analysis
Adaptability
Team Management
Business Development
Microsoft office
Multilingual
Certification
Engineers Australia
Timeline
Pharmacy Assistant
Chemist Warehouse
04.2022 - Current
Customer Service Support Representative
Origin Energy
11.2020 - 03.2023
Customer Service Representative
IGA Supermarket
04.2018 - 04.2020
Civil Engineer
Nippon Koei India Pvt. Ltd.
04.2015 - 04.2017
Torrents
Masters Of Project Management
JNTU
Bachelor Of Engineering from Civil Engineering
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