Hi, I’m
Srijal Gautam
Ashfield,NSW
Summary
I'm a dedicated detail-oriented employee that enjoys learning and teaching new material. I strive to make my work exceed expectations and hungry to constantly learn and grow.
Overview
1
year of professional experience
Work History
Sydney MetropolitianBurwood, NSW
IT Support/Help Desk Specialist
01.2023 - Current
Job overview
- Assisted with asset management such as iPods/iMacs/Dual Boot computers
- Provided client assistance remotely with Apple software and hardware
- Provided hardware support and troubleshooting on both Apple and Windows equipment.
AmwayCastle Hill, NSW
IT Desk Analyst
09.2022 - 12.2023
Job overview
- Provide top quality customer service while troubleshooting samsung hardware and software remotely.
- Provide network/VPN troubleshooting for advisors working remotely.
- Perform asset management and recovery.
- Monitor deployed equipment via servers.
- Manage Active Directory accounts by deleting or re-enabling them.
- Enable and disable group team chats through server upon request.
Samsung ElectronicsSydney Olympic Park, NSW
Specialist/Creative
01.2023 - 07.2023
Job overview
- Worked on finding the best possible products or software for customers based on their needs and wants.
- Assisted with imaging/setting up demo products out on the store front.
- Taught free workshop classes on Apple software such as Hour of Code/iWorks/iMovie.
- Helped resolve customer iPhone/iPad software issues.
- Counselor in Apple Summer Camps teaching children how to use Apple software and hardware.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Created and delivered presentations to internal and external stakeholders to showcase work.
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
- Monitored industry trends to adapt strategies accordingly.
- Developed and implemented systems to track customer feedback and satisfaction.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Frequently inspected production area to verify proper equipment operation.
Education
Victoria UniversitySydney, NSW
Associate of Science from Computer Information Systems (Web Development)
University Overview
Sydney MetropolitanBurwood, NSW
Associate of Science from Bachelor of Information Technology
University Overview
Skills
- Experience with HTML/CSS/Javascript
- Proficient in Microsoft Office suite
- Proficient in iWorks (Pages, Numbers, Keynote, iMovie)
- Managing multiple projects simultaneously
- Front-end web languages
- Active Directory
- Microsoft SharePoint
- Budgeting and Forecasting
- Strategic Planning
- Policy Improvements
- Data Processing
- Presentation Development and Delivery
- Information Organization
Timeline
IT Support/Help Desk Specialist
Sydney Metropolitian
01.2023 - Current
Specialist/Creative
Samsung Electronics
01.2023 - 07.2023
IT Desk Analyst
Amway
09.2022 - 12.2023
Victoria University
Associate of Science from Computer Information Systems (Web Development)
Sydney Metropolitan
Associate of Science from Bachelor of Information Technology
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